Client-Centric Banking Advisor

JP Morgan Chase; Boardman (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

JP Morgan Chase is seeking a customer service oriented associate for our branch in Ohio. You will greet clients, manage the lobby, open accounts, and assist with everyday banking tasks using Chase mobile app, Chase.com, and ATMs.

You will build trust through active listening, empathy, and product knowledge while working with a team to meet financial goals. Strong attention to detail and compliance with banking policies are essential.

Qualifications

• Client-first mindset with friendly, attentive service.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand their needs.
• Strong attention to detail to resolve issues.
• Ability to learn products and procedures quickly.
• High school diploma or GED.

Responsibilities

• Greet clients and manage lobby traffic, check‑in, and schedule meetings.
• Provide account servicing, maintenance, and open new accounts.
• Educate clients on day‑to‑day banking and digital tools (app/website/ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations including cash handling and ATM duties.

Skills

Customer service

Communication

Relationship building

Problem solving

Teamwork

Cash handling

Learning products

Education

High school diploma or GED

Job description

JP Morgan Chase is seeking a customer service oriented associate for our branch in Ohio. You will greet clients, manage the lobby, open accounts, and assist with everyday banking tasks using Chase mobile app, Chase.com, and ATMs.

You will build trust through active listening, empathy, and product knowledge while working with a team to meet financial goals. Strong attention to detail and compliance with banking policies are essential.