Client-FACING Technical Operations Specialist

Covetrus, Inc.; Kentucky; Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Health, dental, and vision benefits

Maternity and parental leave

Job summary

Covetrus, Inc. in Kentucky is seeking an Associate Technical Operations Specialist to install and configure software on client machines and support large-scale deployments.

You will troubleshoot issues, coordinate with the team, and maintain detailed ticket notes while delivering clear updates to clients. Ideal candidates have technical support or CS experience and strong customer service skills in phone or email settings.

Qualifications

• Proven technical support or computer science experience.
• Customer service experience, especially in a phone or email setting.
• Ability to troubleshoot and resolve data issues.

Responsibilities

• Install and configure software on client machines.
• Coordinate with team to complete large-scale installation initiatives.
• Respond to client inquiries and assist in troubleshooting and resolving challenges.
• Maintain detailed case notes and manage a personal ticket queue.

Skills

Technical support

Customer service

Education

Technical support or CS experience

Tools

SQL

C#

Job description

Covetrus, Inc. in Kentucky is seeking an Associate Technical Operations Specialist to install and configure software on client machines and support large-scale deployments.

You will troubleshoot issues, coordinate with the team, and maintain detailed ticket notes while delivering clear updates to clients. Ideal candidates have technical support or CS experience and strong customer service skills in phone or email settings.