Associate Technical Operations Specialist

Covetrus, Inc.; Kentucky; Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Health, dental, and vision benefits

Maternity and parental leave

Job summary

Covetrus, Inc. in Kentucky is seeking an Associate Technical Operations Specialist to install and configure software on client machines and support large-scale deployments.

You will troubleshoot issues, coordinate with the team, and maintain detailed ticket notes while delivering clear updates to clients. Ideal candidates have technical support or CS experience and strong customer service skills in phone or email settings.

Qualifications

• Proven technical support or computer science experience.
• Customer service experience, especially in a phone or email setting.
• Ability to troubleshoot and resolve data issues.

Responsibilities

• Install and configure software on client machines.
• Coordinate with team to complete large-scale installation initiatives.
• Respond to client inquiries and assist in troubleshooting and resolving challenges.
• Maintain detailed case notes and manage a personal ticket queue.

Skills

Technical support

Customer service

Education

Technical support or CS experience

Tools

SQL

C#

Job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Associate Technical Operations Specialist

ESSENTIAL DUTIES AND RESPONSIBILITES include the following:

• Install and configure software and applications on client machines
• -Coordinate with team members to complete large-scale installation initiatives
• Respond to client and partner inquiries and assist in troubleshooting and resolving challenges
• Resolve data issues that affect partner applications
• -Investigate data errors or discrepancies using internal tools, including SQL and C# queries
• Deliver technical information, training, and updates to clients and partners of varying technical knowledge
• Maintain detailed case notes, manage a personal ticket queue, and escal problems to the appropriate team leaders
• Contribute to team documentation and collaborate with leadership to improve team functionality
• Assist with the training of new team members through job shadowing and process demonstrations
• Provide feedback to leadership regarding new team member performance
• Coordinate with team leadership to prioritize and deliver on strategic partnerships
• Provide exceptional customer service and professional written & verbal communication

EDUCATION AND/OR EXPERIENCE

• Technical support or computer science experience/expertise
• Customer service experience especially in a phone or email setting

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short-term incentive plan

Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive. The pay range for this position is as follows: $19-$25

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Covetrus is built on the following values; Never Settle, Share the Customer Goal, Give Power, Be Passionate and Do Good. If you share these values, we would be interested in hearing from you.