IT Operations Support Specialist

Pavion; Louisville (KY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

Pavion in Louisville, KY is seeking an Operations Support Associate to help install, test, and maintain computer hardware and software for secure operations. You will troubleshoot issues, support CCTV and related systems, and train users on new tools to improve workflows.

Ideal candidates have 2+ years in a Service Desk role and strong customer service, problem solving, and communication skills. This full-time position offers a comprehensive benefits package and equal opportunity employment.

Qualifications

• High School Diploma.
• 2+ years of Service Desk/Help Desk experience.
• At least 2 years customer service experience.
• Some knowledge in IT.
• Excellent problem-solving and troubleshooting skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• Software maintenance and testing capability.
• Basic knowledge of networking principles and operating systems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Customer-service focus.
• Hands-on problem-solving ability.
• Works with customers and has excellent customer service skills.
• Collaborates with managers and service technicians has strong inter-personal skills.
• Demonstrates time management, problem-solving, and organization skills.

Responsibilities

• Installing, modifying, testing, and repairing computer hardware, software, and related systems to ensure reliable and secure operations.
• Support calls by troubleshooting technical and process issues, tests and maintains system functionality, including CCTV and computer components, and installs software and applications that support efficient workflows.
• Consults with users to assess hardware and software needs, evaluates compatibility of new programs and equipment, and gathers data to support technical purchasing decisions.
• Confirming program objectives by testing and adjusting component settings against established standards, installing and testing products to verify proper performance, and documenting all hardware and software updates.
• Preparing user reference materials, training users through in-person sessions and digital learning resources, and staying current on emerging technologies through ongoing professional development.

Skills

Service Desk experience

Customer service

IT knowledge

Problem solving

Communication skills

Networking basics

Operating systems

Time management

Prioritization

Team collaboration

Education

High School Diploma

Job description

Pavion in Louisville, KY is seeking an Operations Support Associate to help install, test, and maintain computer hardware and software for secure operations. You will troubleshoot issues, support CCTV and related systems, and train users on new tools to improve workflows.

Ideal candidates have 2+ years in a Service Desk role and strong customer service, problem solving, and communication skills. This full-time position offers a comprehensive benefits package and equal opportunity employment.