Tech Ops Associate: Installations & Client Support

Covetrus

United States

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Covetrus is seeking an Associate Technical Operations Specialist to install and configure software on client machines and coordinate large-scale installations. You will respond to client inquiries, troubleshoot challenges, and maintain detailed case notes while delivering clear technical information to clients and partners.

The role emphasizes customer service in phone or email settings, with collaboration across teams and leadership to improve operations.

Qualifications

Experience in technical support or computer science.
Customer service experience, especially via phone or email.
Ability to communicate clearly with clients of varying technical knowledge.

Responsibilities

Install and configure software and applications on client machines.
Coordinate with team members to complete large-scale installation initiatives.
Respond to client inquiries and assist in troubleshooting and resolving challenges.
Resolve data issues affecting partner applications.
Deliver technical information and training to clients and partners.
Maintain detailed case notes and manage a personal ticket queue.
Contribute to team documentation and collaborate with leadership.
Assist with training of new team members through shadowing and demonstrations.
Provide feedback to leadership on new team member performance.
Coordinate with leadership to prioritize strategic partnerships.
Provide exceptional customer service and professional written and verbal communication.