IT Service Desk Specialist - Remote-Ready Support

Transitional Technologies Inc; Crestwood (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Transitional Technologies Inc in Crestwood, KY is hiring a Service Desk Technician for an in-office position. The role involves providing exceptional customer support through proactive network management, problem-solving, and effective communication. Candidates will maintain user uptime and ensure a positive computing experience while working remotely.

Successful applicants will have strong technical support experience, a relevant degree, and a deep commitment to customer service. Join a team where your skills can shine and where there's a passionate dedication to continuous learning.

Qualifications

• Must have a minimum of three years technical support experience.
• Excellent knowledge of supported software and technologies required.
• Passion for teamwork and exceptional customer service is essential.

Responsibilities

• Perform technical triage on inbound customer requests.
• Troubleshoot network, equipment and service-related problems.
• Travel to customer locations as needed.

Skills

Technical support experience

Customer service

Problem solving

Interpersonal skills

Detail-oriented

Education

Associates or Bachelor's Degree

Tools

Remote Monitoring and Management (RMM)

Professional Services Automation (PSA)

Job description

Transitional Technologies Inc in Crestwood, KY is hiring a Service Desk Technician for an in-office position. The role involves providing exceptional customer support through proactive network management, problem-solving, and effective communication. Candidates will maintain user uptime and ensure a positive computing experience while working remotely.

Successful applicants will have strong technical support experience, a relevant degree, and a deep commitment to customer service. Join a team where your skills can shine and where there's a passionate dedication to continuous learning.