02.25.2025 Service Desk Technician

Transitional Technologies Inc; Crestwood (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in technology support is looking for a Service Desk Technician in Crestwood, KY. This role is designed for individuals who excel in problem-solving and customer service within a dynamic environment. Applicants should have relevant experience, a customer-first attitude, and a desire to learn new technologies. You will be responsible for maintaining user uptime, troubleshooting network issues, and ensuring the highest level of client satisfaction.

Qualifications

• Required three years of technical support experience, preferably in SMB markets.
• Knowledge of supported software and technologies like PSA and RMM.
• Valid driver’s license and reliable transportation are mandatory.

Responsibilities

• Manage service requests and collaborate with staff and vendors.
• Perform technical triage on customer requests.
• Analyze remote monitoring reports to resolve issues.

Skills

Problem-Solving

Customer Service Orientation

Documentation

Communication

Interpersonal Skills

Dependability

Organization

Flexibility

Education

Associates or Bachelor’s Degree

Tools

RMM Tools

PSA Tools

Job description

Service Desk Technician: IN-OFFICE POSITION IN CRESTWOOD KY (JUST NORTH OF LOUISVILLE KY)

Full Time / Part Time, Employee Relevant Work Experience: 1-10+ Years, Career Level: Experienced (Non-Manager)

Join our Service Desk team and end your workday with a smile! We offer the benefits of working with a larger firm while maintaining a small business environment. We pride ourselves on delivering top-notch service with a casual, friendly atmosphere. We value creativity, energy, and a customer-first attitude. Please note, we do not accept applications from individuals lacking a positive customer service attitude.

Transitional Technologies, established in 2003, is seeking a Service Desk Technician to support our clients through proactive network management and services. We prioritize team players and well-rounded individuals.

Located in Louisville, KY, we serve clients mainly remotely, reducing the need for extensive travel unless necessary.

Role Description: The Service Desk requires a driven individual with problem-solving skills and a team-oriented mindset to address user computing issues effectively. The role involves maintaining user uptime, enhancing computing experiences through remote monitoring and maintenance, and delivering exceptional customer service. Candidates should be energetic, eager to learn new technologies, and dedicated to providing outstanding support.

Responsibilities include using RMM and PSA tools to support users, managing service requests, collaborating with staff and vendors, participating in training, obtaining certifications, and reporting to management.

Minimum Qualifications:

• Associates or Bachelor’s Degree or relevant experience/certifications.
• At least three years of technical support experience, preferably in SMB markets.
• Knowledge of supported software and technologies, including PSA and RMM.
• Excellent documentation and communication skills.
• Strong interpersonal skills and customer service orientation.
• Dependability, organization, and flexibility.
• Valid driver’s license, proof of insurance, and reliable transportation.
• Background check and drug screening required.

This Position Entails:

• Performing technical triage on customer requests.
• Preparing equipment for deployment.
• Traveling to customer sites as needed.
• Adapting quickly to changing requirements and challenges.
• Managing ongoing projects within scope, timeline, and budget.
• Troubleshooting network and equipment issues, preferably remotely.
• Obtaining multiple vendor certifications within the first 90 days.
• Analyzing remote monitoring reports to identify and resolve capacity and performance issues.
• Supporting and maintaining users’ networks, equipment, and services.