IT Operations & Support Specialist

Firecom Inc; Louisville (KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion in Louisville, KY is seeking an Operations Support Associate to join its security business unit. The role involves installing, testing, and maintaining computer hardware and software to ensure reliable operations across security systems, CCTV, and related technologies.

You will troubleshoot issues, train users, and support procurement decisions. The position requires at least a high school diploma and 2+ years in service desk or customer service, with strong problem-solving and

Qualifications

• High School Diploma or equivalent required.
• 2+ years of Service Desk/Help Desk experience.
• At least 2 years customer service experience.
• Some knowledge in IT.
• Excellent problem-solving and troubleshooting skills.
• Ability to communicate technical information to non-technical employees.
• Software maintenance and testing capability.
• Basic knowledge of networking principles and operating systems.
• Ability to prioritize and manage tasks in a high-pressure environment.
• Strong customer-service orientation and interpersonal skills.

Responsibilities

• Install, modify, test, and repair computer hardware, software, and related systems to ensure reliable, secure operations.
• Troubleshoot technical and process issues and support CCTV and computer components.
• Consult with users to assess hardware/software needs and assist with program compatibility decisions.
• Test and document hardware and software updates to meet established standards.
• Prepare user materials and train users through in-person and digital resources, staying current on emerging technologies.

Skills

Customer service

Troubleshooting

IT knowledge

Communication skills

Software maintenance

Time management

Education

High School Diploma

Job description

Pavion in Louisville, KY is seeking an Operations Support Associate to join its security business unit. The role involves installing, testing, and maintaining computer hardware and software to ensure reliable operations across security systems, CCTV, and related technologies.

You will troubleshoot issues, train users, and support procurement decisions. The position requires at least a high school diploma and 2+ years in service desk or customer service, with strong problem-solving and