Technical Support Specialist — Client Solutions & Training

Pedigree Technologies; Fargo (ND); On-site; USD 42,000 - 60,000; Full time

Job summary

Pedigree Technologies is seeking a Technical Support Specialist to bridge operations and customers through the implementation cycle. You will diagnose issues, set up software and provide first-level support by phone, email, and in person.

The role includes some training, testing, and ongoing account setup to ensure smooth installations. Ideal candidates have an Associate degree or combination of education and experience, strong communication skills, and the ability to multitask while delivering

Qualifications

• Associate degree or combination of education and experience.
• Technical support experience preferred.
• Spanish language skills a plus and paid at a higher rate.
• Excellent written and verbal communication.
• Ability to stay calm under pressure and multi-task.

Responsibilities

• Consult with users to determine and resolve hardware and software issues.
• Perform data analysis and troubleshooting to isolate and diagnose client technical issues.
• Provide telephone, e-mail and network alert response and document issues in CRM/ticketing systems.
• Keep customer systems documentation up to date.
• Provide clear communication to internal teams and follow escalation processes.
• Work with vendors to identify solutions and apply improvements to client infrastructure.
• Identify opportunities to improve services efficiency and effectiveness.
• Monitor customer networks and perform break-fix troubleshooting.
• Routinely update customer databases to ensure open communication.

Skills

Technical support

Customer service

Data analysis

Communication

Teamwork

Problem solving

CRM usage

Multi-tasking

Education

Associate degree

Tools

Excel

Outlook

Word

Job description

Pedigree Technologies is seeking a Technical Support Specialist to bridge operations and customers through the implementation cycle. You will diagnose issues, set up software and provide first-level support by phone, email, and in person.

The role includes some training, testing, and ongoing account setup to ensure smooth installations. Ideal candidates have an Associate degree or combination of education and experience, strong communication skills, and the ability to multitask while delivering