Associate Tech Ops Specialist

Covetrus; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Covetrus is seeking an Associate Technical Operations Specialist to install and configure software on client machines and coordinate large-scale installations. You will respond to client inquiries, troubleshoot challenges, and maintain detailed case notes while delivering clear technical information to clients and partners.

The role emphasizes customer service in phone or email settings, with collaboration across teams and leadership to improve operations.

Qualifications

• Experience in technical support or computer science.
• Customer service experience, especially via phone or email.
• Ability to communicate clearly with clients of varying technical knowledge.

Responsibilities

• Install and configure software and applications on client machines.
• Coordinate with team members to complete large-scale installation initiatives.
• Respond to client inquiries and assist in troubleshooting and resolving challenges.
• Resolve data issues affecting partner applications.
• Deliver technical information and training to clients and partners.
• Maintain detailed case notes and manage a personal ticket queue.
• Contribute to team documentation and collaborate with leadership.
• Assist with training of new team members through shadowing and demonstrations.
• Provide feedback to leadership on new team member performance.
• Coordinate with leadership to prioritize strategic partnerships.
• Provide exceptional customer service and professional written and verbal communication.

Skills

Technical support

Customer service

Communication

Ticketing systems

Tools

Ticketing system

Remote support tools

Job description

Associate Technical Operations Specialist

ESSENTIAL DUTIES AND RESPONSIBILITES include the following:

• Install and configure software and applications on client machines
• Coordinate with team members to complete large-scale installation initiatives
• Respond to client and partner inquiries and assist in troubleshooting and resolving challenges
• Resolve data issues that affect partner applications
• Deliver technical information, training, and updates to clients and partners of varying technical knowledge
• Maintain detailed case notes, manage a personal ticket queue, and elevate problems to the appropriate team leaders
• Contribute to team documentation and collaborate with leadership to improve team functionality
• Assist with the training of new team members through job shadowing and process demonstrations
• Provide feedback to leadership regarding new team member performance
• Coordinate with team leadership to prioritize and deliver on strategic partnerships
• Provide exceptional customer service and professional written & verbal communication

EDUCATION AND/OR EXPERIENCE

• Technical support or computer science experience/expertise
• Customer service experience especially in a phone or email setting