Client-Facing Tech Support Advisor: Payroll & Compliance

Fairygodboss; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Benefits from Day 1

Volunteer time off

Diversity and inclusion culture

Job summary

ADP is seeking a Technical Service Advisor to be the front-line partner in solving client challenges, troubleshooting payroll issues, and delivering a seamless client experience.

You will provide advanced application support via phone, chat, CRM, email or in person, and continually upgrade knowledge on payroll and compliance while coordinating with other departments to resolve complex questions.

Qualifications

• At least three years of experience in a customer service environment or HR/HRIS with systems experience.
• Ability to work overtime during peak seasons.
• College degree desirable but not required; military experience acceptable.

Responsibilities

• Client Support: Help clients manage their business using ADP solutions, troubleshoot payroll issues, and partner with multiple business units.
• Learn: Continually upgrade knowledge on payroll, compliance, procedures, and desktop support tools to support clients.
• Organize: Assess when additional support is required and coordinate communications with other departments.
• Expert: Provide instruction on product features and handle complex payroll questions.

Skills

Customer service

Payroll systems

HRIS

Communication skills

Troubleshooting

Education

College degree desirable

Tools

ADP platforms

CRM

Job description

ADP is seeking a Technical Service Advisor to be the front-line partner in solving client challenges, troubleshooting payroll issues, and delivering a seamless client experience.

You will provide advanced application support via phone, chat, CRM, email or in person, and continually upgrade knowledge on payroll and compliance while coordinating with other departments to resolve complex questions.