Technical Support Advisor

Fairygodboss; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Benefits from Day 1

Volunteer time off

Diversity and inclusion culture

Job summary

ADP is seeking a Technical Service Advisor to be the front-line partner in solving client challenges, troubleshooting payroll issues, and delivering a seamless client experience.

You will provide advanced application support via phone, chat, CRM, email or in person, and continually upgrade knowledge on payroll and compliance while coordinating with other departments to resolve complex questions.

Qualifications

• At least three years of experience in a customer service environment or HR/HRIS with systems experience.
• Ability to work overtime during peak seasons.
• College degree desirable but not required; military experience acceptable.

Responsibilities

• Client Support: Help clients manage their business using ADP solutions, troubleshoot payroll issues, and partner with multiple business units.
• Learn: Continually upgrade knowledge on payroll, compliance, procedures, and desktop support tools to support clients.
• Organize: Assess when additional support is required and coordinate communications with other departments.
• Expert: Provide instruction on product features and handle complex payroll questions.

Skills

Customer service

Payroll systems

HRIS

Communication skills

Troubleshooting

Education

College degree desirable

Tools

ADP platforms

CRM

Job description

ADP is Hiring a Technical Service Advisor

We are seeking a Technical Service Advisor to serve as our front‑line partner in solving client challenges. The role involves troubleshooting, training users, and earning client satisfaction scores.

Responsibilities

• Client Support: Help clients manage their business using ADP solutions, troubleshoot payroll issues, and partner with multiple business units to deliver a seamless client experience. Provide advanced application support via phone, chat, CRM, email, or in person.
• Learn: Continually upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to maintain the ability to support clients.
• Organize: Accurately assess when additional support is required, forward requests, coordinate communications with other departments, expedite responses to critical client situations, and identify training needs.
• Expert: Provide instruction and guidance on product features, processes, and procedures; support and promote internal knowledge management resources; handle complex payroll processing questions and prioritize cases.

Requirements

• At least three years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.
• College degree desirable but not required; other acceptable experiences include military experience.

Preferred Qualifications

• Experience navigating ADP platforms or products.
• Certified Payroll Professional certification.

Benefits

• Work in a culture that values equity, inclusion, and belonging.
• Connect with Business Resource Groups worldwide.
• Grow your career in an agile, dynamic environment with opportunities to progress.
• Access ongoing training, development, and mentorship opportunities.
• Best‑in‑class benefits beginning on Day 1, supporting physical and mental well‑being.
• Company‑paid time off for volunteering and giving back to the community.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic.

Ethics at ADP: ADP has a long proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with integrity and foster an honest and respectful workplace.