Client-Facing Systems Engineer - 24/7 Operations

Q-Free; Alexandria (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) plan

Employee assistance program

Flexible benefits

Company-paid life, short-term and long

Job summary

Q-Free America is seeking a Systems Engineer to support client platforms within our Software Operations team. You will provide hands-on technical support to ensure reliable performance and timely resolution of issues.

The role requires troubleshooting across hardware, software, servers, networks, and applications, plus the ability to communicate clearly with clients and internal teams in a 24/7 operational setting.

Qualifications

• Minimum 3+ years in systems engineering, admin, or infra support.
• Strong troubleshooting across hardware, software, networks, servers and apps.
• Experience supporting 24/7/365 environments and production issues.
• Familiarity with server OS configs, network topologies, and remote access concepts.
• Clear communication with clients, vendors, and project teams.
• Customer-focused mindset with independent yet collaborative work style.
• Excellent documentation, training, and organizational skills.
• Experience with reporting apps and networking tech (twisted pair, cellular, fiber) is a plus.

Responsibilities

• Serve as primary technical liaison for the client, handling questions and issues.
• Troubleshoot and resolve hardware, software, server, workstation, network, and app problems.
• Install, configure, monitor, and support client systems and cloud or on-prem infrastructure.
• Manage backups, security, and performance monitoring per procedures.
• Track, triage, and resolve issues per SLA; escalate when needed.
• Train operations staff on platforms and changes.
• Document architecture, configurations, and changes.
• Facilitate meetings and change control; prepare proposals when required.
• Collaborate with PMs, DBAs, SWEs, QA, vendors, and client stakeholders.
• Identify system improvements and recommended upgrades for reliability.

Skills

Troubleshooting

Networking

Server OS

Remote access tools

Documentation

Stakeholder communication

On-call support

Team collaboration

Tools

Remote access tools

Job description

Q-Free America is seeking a Systems Engineer to support client platforms within our Software Operations team. You will provide hands-on technical support to ensure reliable performance and timely resolution of issues.

The role requires troubleshooting across hardware, software, servers, networks, and applications, plus the ability to communicate clearly with clients and internal teams in a 24/7 operational setting.