Systems Engineer

Q-Free; Alexandria (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) plan

Employee assistance program

Flexible benefits

Company-paid life, short-term and long

Job summary

Q-Free America is seeking a Systems Engineer to support client platforms within our Software Operations team. You will provide hands-on technical support to ensure reliable performance and timely resolution of issues.

The role requires troubleshooting across hardware, software, servers, networks, and applications, plus the ability to communicate clearly with clients and internal teams in a 24/7 operational setting.

Qualifications

• Minimum 3+ years in systems engineering, admin, or infra support.
• Strong troubleshooting across hardware, software, networks, servers and apps.
• Experience supporting 24/7/365 environments and production issues.
• Familiarity with server OS configs, network topologies, and remote access concepts.
• Clear communication with clients, vendors, and project teams.
• Customer-focused mindset with independent yet collaborative work style.
• Excellent documentation, training, and organizational skills.
• Experience with reporting apps and networking tech (twisted pair, cellular, fiber) is a plus.

Responsibilities

• Serve as primary technical liaison for the client, handling questions and issues.
• Troubleshoot and resolve hardware, software, server, workstation, network, and app problems.
• Install, configure, monitor, and support client systems and cloud or on-prem infrastructure.
• Manage backups, security, and performance monitoring per procedures.
• Track, triage, and resolve issues per SLA; escalate when needed.
• Train operations staff on platforms and changes.
• Document architecture, configurations, and changes.
• Facilitate meetings and change control; prepare proposals when required.
• Collaborate with PMs, DBAs, SWEs, QA, vendors, and client stakeholders.
• Identify system improvements and recommended upgrades for reliability.

Skills

Troubleshooting

Networking

Server OS

Remote access tools

Documentation

Stakeholder communication

On-call support

Team collaboration

Tools

Remote access tools

Job description

Q-Free is a global leader in intelligent transportation solutions, helping communities improve mobility, traffic flow, road safety, and air quality through innovative, safe, and sustainable technology.

We are seeking a customer-focused Systems Engineer to support a new client project within our Software Operations team. This role provides hands-on technical support for Q-Free platforms, client systems, and operational environments, ensuring reliable system performance and timely issue resolution.

The ideal candidate is a strong problem-solver who communicates well with clients, works confidently across hardware, software, and network environments, and can support mission-critical systems in a 24/7 operational setting.

Key Responsibilities

• Serve as a primary technical liaison for the client, responding to operational questions, support needs, and system issues.
• Troubleshoot and resolve hardware, software, server, workstation, network, communications, and application issues.
• Install, configure, monitor, maintain, and support client systems, including file servers, database servers, workstations, applications, and cloud or on-premises infrastructure.
• Manage system backups, recovery processes, system security, and performance monitoring in accordance with applicable procedures and client requirements.
• Track, triage, and resolve issues in alignment with client-specific SLA guidelines, escalating when appropriate and following issues through to resolution.
• Train operations staff on Q-Free platforms, products, features, and changes as they are introduced.
• Document system architecture, configuration settings, troubleshooting procedures, installations, modifications, and other system changes.
• Facilitate client meetings and change control processes, including preparing and presenting change proposals when needed.
• Collaborate with Project Managers, Database Administrators, Software Engineers, Quality Assurance teams, vendors, and client stakeholders to support continued operation, upgrades, testing, implementation, and security of client systems.
• Identify opportunities for system improvements and recommend upgrades that support technical standards, reliability, and client success.
• Participate in cross-training and provide on-call support during off-hours as required.

Experience And Qualifications

• Minimum of 3+ years of relevant systems engineering, systems administration, technical support, or infrastructure support experience.
• Strong technical troubleshooting skills across hardware, software, networking, servers, workstations, applications, and communications platforms.
• Experience supporting 24/7/365 operational environments and responding to production-impacting issues.
• Experience with server operating systems, network configurations, system topologies, remote access tools, and database administration concepts.
• Ability to communicate clearly with technical and non-technical stakeholders, including clients, vendors, and internal project teams.
• Strong customer service mindset with a positive, flexible, self-motivated, and solution-oriented approach.
• Ability to work independently while also collaborating effectively with cross-functional teams.
• Excellent technical documentation, training, organization, and attention-to-detail skills.
• Experience with reporting applications and communications platforms such as twisted pair, cellular, or fiber is a plus.

Q-Free America is committed to supporting the health and well-being of our employees and their families.

• health, vision, and dental coverage
• a 401(k) plan
• an employee assistance program
• flexible benefits
• company-paid life, short-term disability, and long-term disability coverage

For more information, visit our website at www.q-free.com

We appreciate the interest of all applicants; however, only candidates selected for further consideration will be contacted.

Q-Free proudly celebrates diversity and is committed to fostering an inclusive workplace.

EOE/AA/M/F/Veteran/Disabled Drug-Free Workplace