ITS Systems Engineer – Traffic Management & Support

Q-Free; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, vision, dental coverage

401(k) plan

Life and disability insurance

Job summary

Q-Free America is seeking a Systems Engineer to support Traffic Management Systems across North America. You will diagnose issues, configure ITS devices, and collaborate with engineers and project managers to ensure uptime.

This role requires 3+ years of experience, Windows/Linux knowledge, networking, VPNs, and strong documentation skills. Occasional travel and an on-call rotation are included.

Qualifications

• 3+ years of relevant technical experience.
• Experience supporting ITS technologies or traffic management systems.
• Experience with Windows and/or Linux server environments, networking concepts, and system administration.
• Experience troubleshooting hardware, software, communications, and network issues.
• Experience with VPNs, remote access tools, and database administration.
• Strong documentation and communication skills.
• Customer-focused with proactive, solution-oriented approach.

Responsibilities

• Serve as a primary technical resource for Traffic Management System support and customer issue resolution.
• Respond to support requests through ticketing system and hotline.
• Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices.
• Configure and maintain Traffic Signals, PTZ Cameras, DMS, detectors, and other ITS technologies.
• Manage incidents per SLAs and ensure timely resolution.
• Train agency personnel on Q-Free systems, products, and software features.
• Document system architecture, configurations, processes, and troubleshooting procedures.
• Support system backups, disaster recovery, and infrastructure maintenance.
• Collaborate with Project Managers, Software Engineers, QA, DBAs, and stakeholders.
• Participate in on-call rotation supporting 24/7 transportation operations.
• Identify opportunities for process improvements and recommend technical solutions.

Skills

Customer-focused

Technical documentation

Independent worker

Cross-functional collaboration

On-call readiness

Education

Bachelor's degree in Engineering/CS/IT

Tools

Windows/Linux servers

VPNs/remote access

Databases

Jasper Reports

TMDD

GraphQL

SOAP/REST APIs

Agile methods

Job description

Q-Free America is seeking a Systems Engineer to support Traffic Management Systems across North America. You will diagnose issues, configure ITS devices, and collaborate with engineers and project managers to ensure uptime.

This role requires 3+ years of experience, Windows/Linux knowledge, networking, VPNs, and strong documentation skills. Occasional travel and an on-call rotation are included.