ITS Systems Engineer

Q-Free; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, vision, dental coverage

401(k) plan

Life and disability insurance

Job summary

Q-Free America is seeking a Systems Engineer to support Traffic Management Systems across North America. You will diagnose issues, configure ITS devices, and collaborate with engineers and project managers to ensure uptime.

This role requires 3+ years of experience, Windows/Linux knowledge, networking, VPNs, and strong documentation skills. Occasional travel and an on-call rotation are included.

Qualifications

• 3+ years of relevant technical experience.
• Experience supporting ITS technologies or traffic management systems.
• Experience with Windows and/or Linux server environments, networking concepts, and system administration.
• Experience troubleshooting hardware, software, communications, and network issues.
• Experience with VPNs, remote access tools, and database administration.
• Strong documentation and communication skills.
• Customer-focused with proactive, solution-oriented approach.

Responsibilities

• Serve as a primary technical resource for Traffic Management System support and customer issue resolution.
• Respond to support requests through ticketing system and hotline.
• Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices.
• Configure and maintain Traffic Signals, PTZ Cameras, DMS, detectors, and other ITS technologies.
• Manage incidents per SLAs and ensure timely resolution.
• Train agency personnel on Q-Free systems, products, and software features.
• Document system architecture, configurations, processes, and troubleshooting procedures.
• Support system backups, disaster recovery, and infrastructure maintenance.
• Collaborate with Project Managers, Software Engineers, QA, DBAs, and stakeholders.
• Participate in on-call rotation supporting 24/7 transportation operations.
• Identify opportunities for process improvements and recommend technical solutions.

Skills

Customer-focused

Technical documentation

Independent worker

Cross-functional collaboration

On-call readiness

Education

Bachelor's degree in Engineering/CS/IT

Tools

Windows/Linux servers

VPNs/remote access

Databases

Jasper Reports

TMDD

GraphQL

SOAP/REST APIs

Agile methods

Job description

Q-Free America is a leading provider of Intelligent Transportation Systems (ITS) solutions that help agencies improve mobility, safety, and efficiency on our roadways. We are seeking a skilled and customer-focused Systems Engineer to support, maintain, and enhance Traffic Management Systems for clients across North America.

What You'll Do

• Serve as a primary technical resource for Traffic Management System support and customer issue resolution.
• Respond to support requests through the ticketing system and support hotline.
• Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices.
• Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies.
• Manage incidents according to client-specific Service Level Agreements (SLAs) and ensure timely resolution.
• Train agency personnel on Q-Free systems, products, and software features.
• Document system architecture, configurations, processes, and troubleshooting procedures.
• Support system backups, disaster recovery, and infrastructure maintenance.
• Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders.
• Participate in an on-call rotation supporting 24/7 transportation operations.
• Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability.

Required Qualifications

• 3+ years of relevant technical experience.
• Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies.
• Experience with Windows and/or Linux server environments, networking concepts, and system administration.
• Experience troubleshooting hardware, software, communications, and network issues.
• Experience with VPNs, remote access tools, and database administration.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong technical documentation and communication skills.
• Customer-focused mindset with a proactive, solution-oriented approach.
• Valid driver's license and ability to travel as needed.

Preferred Qualifications

• Experience with Jasper Reports, Traffic Management Data Dictionary (TMDD), GraphQL, SOAP, or REST APIs.
• Experience with Agile software development methodologies, configuration management, and change control processes.
• Experience supporting complex, mission-critical environments operating 24x7x365.

Education

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience.

Why Join Q-Free?

• Work on technology that improves transportation safety and mobility.
• Collaborate with industry-leading transportation and technology professionals.
• Gain exposure to cutting-edge ITS infrastructure and traffic management systems.
• Opportunity for professional growth and technical development.
• Competitive compensation and comprehensive benefits package.
• Supportive and collaborative team environment.

• Q-Free America is committed to supporting the health and well-being of our employees and their families. We offer a dynamic and comprehensive benefits package that includes health, vision, and dental coverage; a 401(k) plan; an employee assistance program; flexible benefits; and company-paid life, short-term disability, and long-term disability coverage.

For more information, visit our website at www.q-free.com

We appreciate the interest of all applicants; however, only candidates selected for further consideration will be contacted.

Q-Free proudly celebrates diversity and is committed to fostering an inclusive workplace.

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