Technical Support Engineer — Client Services

Qmatic; Duluth (GA); On-site; USD 42,000 - 58,000; Full time

Job summary

Qmatic seeks a hands-on Support Agent to help customers troubleshoot and resolve issues across our software, systems, and peripherals.

You will diagnose incidents, identify root causes, and guide end users with clear, step-by-step solutions while meeting service levels. Collaboration with Support, PM, and Sales ensures accurate documentation and timely resolution.

Strong technical and communication skills, plus a proactive customer-first attitude, are essential to deliver excellent experiences.

Qualifications

• 2–4 years in a help desk or customer support role.
• Full business-level English; Dutch/French desirable.
• Windows-based software troubleshooting.
• Familiarity with Zendesk.
• Knowledge of SQL Server or Oracle.
• Ability to learn Qmatic solutions and diagnose incidents.
• Strong customer-focused service mindset and ability to meet SLAs.
• Good PC/network troubleshooting skills.

Responsibilities

• Troubleshoot and resolve issues across Qmatic software, systems, and peripherals.
• Diagnose incidents, identify root causes, and guide customers step-by-step.
• Document, prioritize, and resolve issues with cross-functional teams.

Skills

Help desk experience

Windows troubleshooting

SQL Server / Oracle knowledge

Zendesk familiarity

English proficiency

Multilingual (Dutch/French desirable)

Strong communication

Problem solving

Team collaboration

Ability to work under pressure

Education

IT/computer technology education

Tools

Zendesk

Job description

Qmatic seeks a hands-on Support Agent to help customers troubleshoot and resolve issues across our software, systems, and peripherals.

You will diagnose incidents, identify root causes, and guide end users with clear, step-by-step solutions while meeting service levels. Collaboration with Support, PM, and Sales ensures accurate documentation and timely resolution.

Strong technical and communication skills, plus a proactive customer-first attitude, are essential to deliver excellent experiences.