Client-Facing Security Operations Manager

Allied Universal; Lutz (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid holidays

Vacation time

Job summary

Allied Universal, a leading security and facility services provider, seeks an Account Manager in Florida to lead daily security operations, coaching a team of officers and supervisors, and ensure client satisfaction and safety. You will coordinate scheduling, oversee incidents, and drive operational excellence on client sites.

You will work with a dynamic, collaborative team, leveraging industry best practices to protect people and property while managing costs and compliance in a fast-paced

Qualifications

• High school diploma or equivalent is required.
• Licensing requirements depend on state/local laws and may be required.
• Valid driver’s license if driving a company vehicle or conducting business.
• Minimum of two years of experience in business operations, security management, or supervising teams.

Responsibilities

• Manage scheduling using AI-powered technology to meet client hours and minimize unbilled overtime.
• Lead and develop security teams, overseeing payroll, performance, and employee relations.
• Enhance client relationships as the primary contact for delivering high-quality service.
• Handle security incidents and emergencies, coordinating with clients and internal teams.
• Oversee training, safety, and site standards while managing inventory.

Skills

Leadership experience

Security management

Client relationships

Communication skills

Budgeting/Cost control

Education

High school diploma or equivalent

College degree in Business Administration or law enforcement-related field

Tools

Microsoft Office

Web-based applications

Security systems (CCTV, access control)

Job description

Allied Universal, a leading security and facility services provider, seeks an Account Manager in Florida to lead daily security operations, coaching a team of officers and supervisors, and ensure client satisfaction and safety. You will coordinate scheduling, oversee incidents, and drive operational excellence on client sites.

You will work with a dynamic, collaborative team, leveraging industry best practices to protect people and property while managing costs and compliance in a fast-paced