Client-Facing Sales Coordinator

Steffes Solutions, LLC; Dickinson (ND); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K matching

Paid Time Off (PTO)

Paid Holidays

Employer-paid Disability Insurance

Education Assistance

Paid Military Leave

Job summary

Steffes Solutions, LLC in Dickinson, ND is seeking an entry‑level Administrative Assistant with strong customer service and ERP experience to support sales orders, invoicing, and account management. You will collaborate across departments, maintain accurate records, and help ensure timely communication with customers and suppliers.

The role requires proficiency in Microsoft Excel and Outlook, excellent communication skills, and a professional, service‑oriented approach in a fast-paced

Qualifications

• High School Diploma or GED.
• 6-24 months of demonstrated customer service or related field experience.
• ERP experience, preferred.
• Intermediate Microsoft Excel and Outlook.
• Patient, well organized, and service oriented.
• Excellent communication skills and telephone etiquette.
• Basic math and reading skills.
• -OR- An acceptable combination of education and experience.

Responsibilities

• Entry and communication of sales orders, job creations, shippers, and invoices.
• Monitor customer specific websites for order retrieval and shipment confirmation.
• Manage sales activity and customer forecasting for each account.
• Establish and maintain cell metrics.
• Research debit and credit memos and coordinate actions with finance department.
• Understand bill of materials, routings, inventory, and adjustments in ERP system.
• Acts as internal project coordinator on customer jobs, as assigned.
• Coordinate resolution of customer problems/complaints through non-conformance reports.
• Follow up with production and purchasing on product availability/shortages for current and overdue orders.
• Maintain outside warehouse inventory, including shipping, tracking and restocking.
• Follows current shipping processes and provides correct documentation unique to each country when shipping internationally.
• Build and maintain good customer relationships.
• Document relevant customer correspondence for future reference using MS Outlook journaling.
• Will assist sales with cold calls, sales promotions, customer satisfaction surveys, sales calls, customer inquiries, and customer visits, as assigned.
• Quoting for existing products.
• Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
• Helds company meet its Strategic, Quality and Safety objectives.
• Other duties may be assigned.

Skills

Customer service

ERP experience

Excel

Outlook

Communication skills

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

ERP software

Job description

Steffes Solutions, LLC in Dickinson, ND is seeking an entry‑level Administrative Assistant with strong customer service and ERP experience to support sales orders, invoicing, and account management. You will collaborate across departments, maintain accurate records, and help ensure timely communication with customers and suppliers.

The role requires proficiency in Microsoft Excel and Outlook, excellent communication skills, and a professional, service‑oriented approach in a fast-paced