Growth-Focused Sales Coordinator | Customer Success

Steffes; Dickinson (ND); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision Insurance

401K matching

FSA

PTO

Paid Holidays

Disability Insurance

Military Leave

Education Assistance

Paternity Leave

Jury Duty Leave

Virtual Physical Therapy

Job summary

Steffes in Dickinson, ND is seeking an administrative professional to support customer relations and promote our steel fabrication capabilities. You will handle order entry, invoicing, and coordination across departments.

The role emphasizes strong communication, organization, and reliability, with responsibilities spanning sales order processing, forecasting, and ensuring proper documentation for international shipments.

Qualifications

• High School Diploma or GED.
• 6-24 months of demonstrated customer service or related field experience.
• ERP experience, preferred.
• Intermediate Microsoft Excel and Outlook.
• Patient, well organized, and service oriented.
• Excellent communication skills and telephone etiquette.
• Basic math and reading skills.
• -OR- An acceptable combination of education and experience.

Responsibilities

• Entry and communication of sales orders, job creations, shippers, and invoices.
• Monitor customer specific websites for order retrieval and shipment confirmation.
• Manage sales activity and customer forecasting for each account.
• Establish and maintain cell metrics.
• Research debit and credit memos and coordinate actions with finance department.
• Understand bill of materials, routings, inventory, and adjustments in ERP system.
• Acts as internal project coordinator on customer jobs, as assigned.
• Coordinate resolution of customer problems/complaints through non-conformance reports.
• Follow up with production and purchasing on product availability/shortages for current and overdue orders.
• Maintain outside warehouse inventory, including shipping, tracking and restocking.
• Follows current shipping processes and provides correct documentation unique to each country when shipping internationally.
• Build and maintain good customer relationships.
• Document relevant customer correspondence for future reference using MS Outlook journaling.
• Will assist sales with cold calls, sales promotions, customer satisfaction surveys, sales calls, customer inquiries, and customer visits, as assigned.
• Quoting for existing products.
• Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
• Helps company meet its Strategic, Quality and Safety objectives.
• Other duties may be assigned.

Skills

Customer service

Communication skills

Microsoft Excel

Outlook

Team player

Organizational skills

Education

High School Diploma or GED

Tools

ERP system

MS Outlook

Job description

Steffes in Dickinson, ND is seeking an administrative professional to support customer relations and promote our steel fabrication capabilities. You will handle order entry, invoicing, and coordination across departments.

The role emphasizes strong communication, organization, and reliability, with responsibilities spanning sales order processing, forecasting, and ensuring proper documentation for international shipments.