Client-Facing SaaS Implementation Lead

PreSales Collective; Town of Florida (NY); On-site; USD 100,000 - 124,000; Full time

Job summary

PreSales Collective is seeking an Implementation Manager to serve as the primary client-facing partner during client implementations. You will coordinate programs across teams, manage dependencies, and communicate risks and readiness activities to stakeholders.

You will partner with Product, Portfolio Management, Implementation Specialists, and delivery teams to craft schedules and ensure on-time delivery. Strong communication, consulting experience, and SaaS expertise are essential.

Qualifications

• Bachelor’s degree in MIS, CS, Business or related field.
• 3–5 years managing complex software projects.
• Agile software development experience.
• Experience consulting for external clients.
• Excellent written and verbal communication.
• Hands-on SaaS/enterprise software implementation.

Responsibilities

• Effectively manage client communications, expectations, and implementation activities throughout the program lifecycle.
• Serve as the primary client contact during implementation, building trusted relationships and ensuring alignment on goals, timelines, risks, and readiness activities.
• Own implementation planning and execution, including coordinating activities, managing dependencies, tracking milestones, and driving deliverables to completion.
• Partner with Learning & Development teams to establish training plans, monitor readiness activities, and support successful client adoption.
• Collaborate across cross-functional teams including Product, Operations, Quality Assurance, Release Management, Training, and Delivery to ensure successful implementation outcomes.
• Partner with Product Management to communicate client feedback, implementation insights, and operational considerations that may influence future product enhancements.
• Present implementation status, risks, readiness assessments, and key milestones to leadership and executive stakeholders as required.
• Work closely with Implementation Analysts to ensure implementation documentation is complete, accurate, and aligned with client requirements and product capabilities.
• Manage implementation risks, issues, decisions, dependencies, and changes through established governance and escalation processes.
• Develop and maintain implementation timelines, monitor progress against key milestones, and communicate status to internal and external stakeholders.
• Facilitate launch readiness activities, ensuring operational, technical, and client-facing deliverables are completed prior to go-live.
• Support post-launch stabilization efforts, coordinating issue resolution and stakeholder communication through transition to operational support.
• Perform other related duties as assigned by management.

Skills

Bachelor’s Degree

Project management

Agile methodologies

Client-facing experience

Strong communication

Organizational skills

Interpersonal skills

Multi-tasking

SaaS/enterprise software

Microsoft Office

Education

Bachelor’s Degree in MIS/CS/Business

Tools

FTP

HTML

GUIDs

APIs

Integrations

Job description

PreSales Collective is seeking an Implementation Manager to serve as the primary client-facing partner during client implementations. You will coordinate programs across teams, manage dependencies, and communicate risks and readiness activities to stakeholders.

You will partner with Product, Portfolio Management, Implementation Specialists, and delivery teams to craft schedules and ensure on-time delivery. Strong communication, consulting experience, and SaaS expertise are essential.