Client-Facing Implementation Lead

AssistRx; Town of Florida (NY); On-site; USD 100,000 - 124,000; Full time

Job summary

AssistRx seeks an Implementation Manager to serve as the primary client-facing partner during software implementations, coordinating programs across teams to ensure successful delivery and client readiness.

You will partner with Product, Portfolio Management, Implementation Specialists, and delivery teams to manage schedules, dependencies, and risks, escalating blockers as needed while ensuring milestones and delivery dates align with leadership priorities.

Qualifications

• Bachelor’s Degree (Management Information Systems, Computer Science, or related field).
• 3–5 years of experience managing complex software projects with client exposure.
• Agile software development experience preferred.
• Knowledge of pharmaceutical, specialty pharmacy, or related industries.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and in a team.
• Experience implementing SaaS and enterprise software applications.
• Technology skills incl. FTP, HTML, GUIDs, Integrations, APIs.

Responsibilities

• Effectively manage client communications and implementation activities throughout the program lifecycle.
• Serve as the primary client-contact during implementation, building trusted relationships and ensuring alignment on goals, timelines, risks, and readiness activities.
• Own implementation planning and execution, coordinating activities, managing dependencies, tracking milestones, and driving deliverables to completion.
• Partner with Learning & Development teams to establish training plans, monitor readiness activities, and support successful client adoption.
• Collaborate across cross-functional teams including Product, Operations, Quality Assurance, Release Management, Training, and Delivery to ensure successful implementation outcomes.
• Partner with Product Management to communicate client feedback, implementation insights, and operational considerations that may influence future product enhancements.
• Present implementation status, risks, readiness assessments, and key milestones to leadership and executive stakeholders as required.
• Work closely with Implementation Analysts to ensure implementation documentation is complete, accurate, and aligned with client requirements and product capabilities.
• Manage implementation risks, issues, decisions, dependencies, and changes through established governance and escalation processes.
• Develop and maintain implementation timelines, monitor progress against milestones, and communicate status to stakeholders.
• Facilitate launch readiness activities, ensuring deliverables are completed prior to go-live.
• Support post-launch stabilization efforts, coordinating issue resolution and stakeholder communication.

Skills

Client communication

Project management

Agile methodologies

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Job description

AssistRx seeks an Implementation Manager to serve as the primary client-facing partner during software implementations, coordinating programs across teams to ensure successful delivery and client readiness.

You will partner with Product, Portfolio Management, Implementation Specialists, and delivery teams to manage schedules, dependencies, and risks, escalating blockers as needed while ensuring milestones and delivery dates align with leadership priorities.