Client-Facing Payroll Solutions Specialist

Baker Tilly US; South Dakota; On-site; USD 22,000 - 56,000; Full time

Job summary

Baker Tilly US is seeking a Payroll Support professional to provide direct consulting to payroll clients and to maintain in-depth knowledge of payroll practices and laws. Under supervision, you will manage client relationships, escalate issues when needed, and support implementation and training activities.

You will ensure payroll data accuracy, process payrolls on time, prepare earnings reports, and identify opportunities to expand services.

Qualifications

• 2-year degree preferred or 2 years experience in lieu of degree.
• Associate degree preferred.
• Experience with ADP software platforms desirable.
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly detail oriented and focused on accuracy.

Responsibilities

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines to include updating employee records, calculating/paying bonuses or severance, reviewing accuracy of federal and state income related tax calculations, and reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment.
• Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters.
• Maintain confidence of employee data by keeping all information confidential.
• Accurately convey detailed information in both written and verbal format.
• Provide technical software support to clients.
• Identify and accurately capture out of scope work.
• Identify new opportunities to expand services to clients.
• Be an additional resource to the implementation team when needed.
• Interviews clients to gain understanding of payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.
• Be a resource to new hires and/or less experienced staff as it relates to clients, software, payroll, and/or processes.
• Provide honest feedback to new hires/less experienced staff in a timely manner.
• Help build team capabilities and knowledge by sharing insights and lessons learned.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Skills

Payroll software

Outlook

Microsoft Office Suite

Attention to detail

Time management

Client service

Communication skills

Deadline driven

Team collaboration

Learning new technology

Education

2-year degree preferred

Associate degree preferred

Tools

ADP software

Job description

Baker Tilly US is seeking a Payroll Support professional to provide direct consulting to payroll clients and to maintain in-depth knowledge of payroll practices and laws. Under supervision, you will manage client relationships, escalate issues when needed, and support implementation and training activities.

You will ensure payroll data accuracy, process payrolls on time, prepare earnings reports, and identify opportunities to expand services.