Payroll Consultant & Client Services Specialist

Baker Tilly US; Pittston (Luzerne County); On-site; USD 30,307 - 56,481; Full time

Job summary

Baker Tilly US is seeking a Payroll Services Specialist to provide direct support and consulting to payroll clients, maintaining in-depth knowledge of payroll laws and practices, under supervision but able to manage client relationships independently.

You'll implement payroll projects, train clients on processes, ensure timely payroll processing, and identify opportunities to expand services while upholding confidentiality and accuracy across multiple clients in a fast-paced environment.

Qualifications

• 2-year degree preferred or 2 years experience in lieu of degree
• Associate degree preferred
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels
• Ability to learn new technology and processes quickly

Responsibilities

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines to include updating employee records, calculating/paying bonuses or severance, reviewing accuracy of federal and state income related tax calculations, and reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment
• Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters
• Maintain confidence of employee data by keeping all information confidential
• Accurately convey detailed information in both written and verbal format
• Provide technical software support to clients
• Identify and accurately capture out of scope work
• Identify new opportunities to expand services to clients
• Be an additional resource to the implementation team when needed
• Interviews clients to gain understanding of payroll needs
• Manage new client implementation projects, ensuring timely completion and client satisfaction
• Train clients on payroll processes as necessary
• Be a resource to new hires and/or less experienced staff as it relates to clients, software, payroll, and/or processes
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Help build team capabilities and knowledge by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Skills

Attention to detail

Time management

Communication

Client service

Adaptability

Education

Associate degree preferred

2-year degree preferred or 2 years experience in lieu of degree

Tools

ADP Payroll

Outlook

MS Office

Job description

Baker Tilly US is seeking a Payroll Services Specialist to provide direct support and consulting to payroll clients, maintaining in-depth knowledge of payroll laws and practices, under supervision but able to manage client relationships independently.

You'll implement payroll projects, train clients on processes, ensure timely payroll processing, and identify opportunities to expand services while upholding confidentiality and accuracy across multiple clients in a fast-paced environment.