Senior Office Services Associate

RRD; Washington (District of Columbia); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Voluntary supplemental insurance cover

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RRD in Washington, DC is seeking a Senior Office Services Associate to provide day-to-day office support, mailroom operations, and reprographics services. This client-facing role emphasizes professionalism, teamwork, and strong customer service within an established team.

The position is fully onsite in Mount Vernon Triangle with a fixed schedule of 11:00 AM to 8:00 PM, Monday through Friday. A high school diploma and at least one year of mail room experience are required.

Qualifications

• Must have foundation mailroom knowledge and strong customer service.
• Minimum 1 year mail room/office services experience, preferably in a large corporate environment.
• Excellent written and verbal communication, professional telephone etiquette.

Responsibilities

• Utilize appropriate logs for all office services work
• Ensure that job tickets are properly filled out before beginning work
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
• Follow procedures to run jobs in proper order
• Communicate with supervisor or client on job or deadline issues
• Meet contracted deadlines for accepting, completing, and delivering all work
• Troubleshoot basic equipment problems
• Be able to lift up to 50 lbs. on a regular basis
• Prioritize workflow
• Performs Quality Assurance on own and work of others
• Load machines with various paper, toner, supplies
• Answer telephone, emails, and place service calls when needed
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

Customer service

Teamwork

Communication

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics

Digital reprographics

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Senior Office Services Associate is responsible for delivering exceptional day-to-day office support services while adding value to both the client and internal teams. Responsibilities include mailroom operations, supply management, visitor office setup, responding to client and team inquiries, and other office services functions. While reprographics experience is preferred, candidates must possess foundational mailroom knowledge and demonstrate a strong commitment to customer service. This is a highly collaborative, client-facing role that requires professionalism, strong teamwork skills, and the ability to build effective relationships within an established and tenured team. The successful candidate must be comfortable working a fixed schedule of 11:00 AM to 8:00 PM and be flexible in supporting additional service lines as needed.

Location: Mount Vernon Triangle, Washington DC

Contract: Permanent, full time

Shifts: 40 hours per week, Monday-Friday 11am-8pm, with a 60-min break

Work model: Fully onsite

• Utilize appropriate logs for all office services work
• Ensure that job tickets are properly filled out before beginning work
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
• Follow procedures to run jobs in proper order
• Communicate with supervisor or client on job or deadline issues
• Meet contracted deadlines for accepting, completing, and delivering all work
• Troubleshoot basic equipment problems
• Be able to lift up to 50 lbs. on a regular basis
• Prioritize workflow
• Performs Quality Assurance on own and work of others
• Load machines with various paper, toner, supplies
• Answer telephone, emails, and place service calls when needed
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• High school diploma or equivalent
• Minimum 1 year mail room and office services experience preferably in a legal, banking or large corporate environment
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment
• Familiar with general back office procedures to meet and maintain client satisfaction
• Proven customer service skills are required in order to create, maintain and enhance customer relationships
• Good written and verbal communication skills, including professional telephone and email etiquette
• Attention to detail with good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to make independent decisions that conform to business needs and policy
• Good problem‑solving skills, with the ability and understanding of when to raise a problem to a supervisory level
• Must work well in a team environment
• Must be able to interact effectively with multi‑functional and diverse backgrounds
• Ability to work in a fast‑paced environment
• Must be self‑motivated with a positive can‑do attitude

Additional Information

The salary range for this role at the noted RRD location is $19.13 - $26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay.

• medical
• dental
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

#WLNAT

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.