Client-Facing Office Operations Specialist

State of West Virginia; Petersburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia in Grant County seeks a clerical assistant to support the Bureau of Family Assistance. The role involves greeting walk-in clients, routing messages, scanning documents into client files, and coordinating with staff to ensure accurate workflows.

The position requires a high school diploma and offers a range of benefits as part of state employment. You will work under general supervision, performing varied clerical tasks and contributing to daily operations.

Qualifications

• Graduation from a standard high school or the equivalent.

Responsibilities

• Perform varied clerical duties with walk-in clients.
• Direct client phone calls and route messages via email or IM.
• Scan documents into correct client cases.
• Communicate effectively with workers and staff.
• Distribute mail and faxes as needed.
• Complete related work as required.

Skills

Clerical skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

Document scanning

Job description

State of West Virginia in Grant County seeks a clerical assistant to support the Bureau of Family Assistance. The role involves greeting walk-in clients, routing messages, scanning documents into client files, and coordinating with staff to ensure accurate workflows.

The position requires a high school diploma and offers a range of benefits as part of state employment. You will work under general supervision, performing varied clerical tasks and contributing to daily operations.