Operations Specialist

RXO, Inc.; Charlotte (NC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Paid time off and holidays

Volunteer days

Job summary

RXO, Inc. in Charlotte, NC is seeking an Operations Specialist to support day-to-day 4PL warehouse customer accounts, ensuring accurate execution and timely responses. You will be a central point of coordination between customers, warehouse partners, and internal RXO teams.

The role emphasizes strong communication, multitasking in a fast-paced environment, and contributing to SLA performance and process improvements while maintaining data integrity across systems.

Qualifications

• 1 year of experience in logistics, warehouse operations, supply chain, or a related operations role.
• General knowledge of warehouse or transportation operations.
• Strong communication skills and comfort working directly with customers.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support day-to-day operations for assigned 4PL warehouse customer accounts, ensuring accurate and timely execution.
• Serve as a primary operational point of contact for customers, responding to inquiries related to inventory, orders, inbound and outbound activity.
• Monitor daily warehouse activity including receipts, shipments, inventory movements, and order fulfillment.
• Maintain accurate customer and operational data across systems, including warehouse management and reporting tools.
• Communicate operational updates, risks, and exceptions to customers and internal stakeholders.
• Investigate and help resolve inventory discrepancies, shortages, damages, and service issues.
• Coordinate with warehouse partners to schedule and adjust inbound and outbound activity as needed.
• Support performance tracking and reporting tied to service level agreements (SLAs) and customer KPIs.
• Assist with process improvements, documentation, and operational best practices to improve service consistency and efficiency.

Skills

Logistics experience

Customer communication

Multitasking

Education

High school diploma

Tools

WMS

Transportation systems

Operational reporting tools

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Operations Specialist, you will support key customer accounts within RXO's 4PL Warehouse organization. This role is highly customer-facing and plays a critical part in ensuring daily warehouse operations run smoothly, service levels are met, and customer expectations are exceeded. You will act as a central point of coordination between customers, warehouse partners, and internal RXO teams.

What Your Day-to-Day Will Look Like

• Support day-to-day operations for assigned 4PL warehouse customer accounts, ensuring accurate and timely execution
• Serve as a primary operational point of contact for customers, responding to inquiries related to inventory, orders, inbound and outbound activity
• Monitor daily warehouse activity including receipts, shipments, inventory movements, and order fulfillment
• Maintain accurate customer and operational data across systems, including warehouse management and reporting tools
• Communicate operational updates, risks, and exceptions to customers and internal stakeholders
• Investigate and help resolve inventory discrepancies, shortages, damages, and service issues
• Coordinate with warehouse partners to schedule and adjust inbound and outbound activity as needed
• Support performance tracking and reporting tied to service level agreements (SLAs) and customer KPIs
• Assist with process improvements, documentation, and operational best practices to improve service consistency and efficiency

At a Minimum, You’ll Need

• 1 year of experience in logistics, warehouse operations, supply chain, or a related operations role
• General knowledge of warehouse or transportation operations
• Strong communication skills and comfort working directly with customers
• Ability to manage multiple priorities in a fast‑paced environment

It’d Be Great If You Also Have

• High school diploma or equivalent (associate or bachelor’s degree a plus)
• Experience supporting customer accounts or client‑facing operations
• Familiarity with warehouse management systems (WMS), transportation systems, or operational reporting tools
• Experience documenting processes or preparing routine operational reports
• Ability to apply common‑sense problem solving to written, verbal, or diagram‑based instructions

Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre‑tax accounts to help streamline eligible expenses
• Company‑paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.