Client-Facing IT Support Technician – Troubleshooter

Air Comfort, Inc; West Palm Beach, Northern (FL, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Air Comfort, Inc is seeking an IT Support Technician. As the first point of contact with clients, you set the tone of communication and establish the working relationship, ensuring smooth incident handling.

Responsibilities include taking requests, creating and managing problem tickets, performing onsite work, troubleshooting hardware and software, and escalating when needed. The role emphasizes reliability, documentation, and SLA adherence.

Qualifications

• 2-4 years of IT support experience (MSP preferred).
• Strong written and verbal communication.
• Ability to follow written instructions and document work.
• Basic IT certifications welcomed but not required.

Responsibilities

• Maintain excellent communication with clients and build relationships.
• Take client requests and create tickets.
• Resolve or escalate to Service Desk Team Lead as needed.
• Perform onsite work as scheduled.
• Troubleshoot hardware and software with diagnostics and document resolutions.
• Ensure desktop applications and equipment issues are resolved promptly.
• Maintain accurate ticket time entries.
• Follow MHD documentation guidelines and update documentation.
• Follow procedures for client system changes.
• Submit timesheets on time.

Skills

Windows 10

Microsoft Office

Active Directory

Networking

Printers

VOIP

Scripting

IT Ops

Security

Disaster recovery

Tools

VMware

Job description

Air Comfort, Inc is seeking an IT Support Technician. As the first point of contact with clients, you set the tone of communication and establish the working relationship, ensuring smooth incident handling.

Responsibilities include taking requests, creating and managing problem tickets, performing onsite work, troubleshooting hardware and software, and escalating when needed. The role emphasizes reliability, documentation, and SLA adherence.