Client-Facing IT Support Technician (On-Call)

Runbiz; Amarillo (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Runbiz in Amarillo, Texas, is seeking a Reactive Support Technician who will be the front-line for client interactions. The role emphasizes client satisfaction, managing expectations, and resolving technical issues. Candidates should possess strong communication skills and a customer-oriented mindset.

The ideal candidate will have a Bachelor's Degree in IT or a related field, alongside 2 years of preferred technical experience. IT certifications are a plus. Join us in fostering a supportive and efficient client service environment.

Qualifications

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude.
• 2 years previous experience in a technical role preferred.
• IT industry certifications are preferred, specifically Microsoft.

Responsibilities

• Quickly set expectations on each ticket.
• Quickly resolve reactive service issues.
• Document all tasks in the ticket.

Skills

PC troubleshooting

Proficient with Microsoft Office

Understanding of popular e-mail systems

Basic knowledge of technology infrastructure

Education

Bachelor’s Degree in IT or related technical field

Tools

Microsoft Office

Job description

Runbiz in Amarillo, Texas, is seeking a Reactive Support Technician who will be the front-line for client interactions. The role emphasizes client satisfaction, managing expectations, and resolving technical issues. Candidates should possess strong communication skills and a customer-oriented mindset.

The ideal candidate will have a Bachelor's Degree in IT or a related field, alongside 2 years of preferred technical experience. IT certifications are a plus. Join us in fostering a supportive and efficient client service environment.