Enterprise IT Support Technician

Advocare LLC; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Advocare LLC is seeking a Client Services Technician to deliver first-level IT support in a demanding enterprise environment. You will assist with incident resolution and service delivery while providing first-class customer service to a diverse user base.

Responsibilities include hardware maintenance, network troubleshooting, backups, performance monitoring, and adherence to SLAs. Travel to care centers in NJ, DE, and Southeast PA may be required.

Qualifications

• 5+ years experience with client user and device support.
• Experience with Microsoft Office (Word, Excel and PowerPoint).
• Industry certification, such as A+ or MCP preferred.

Responsibilities

• Provide technical support for Advocare LLC IT infrastructure, including issue resolution and ongoing assistance.
• Perform routine IT hardware maintenance.
• Troubleshoot and remediate network outages and performance issues.
• Follow procedures and training plans for network resource administration and disaster recovery.
• Perform system backups and recovery of network infrastructure.
• Monitor and test network performance and report results.
• Provide break-fix support for IT infrastructure meeting SLAs.
• Recommend, schedule, and perform hardware improvements, upgrades, repairs.
• Provide technical recommendations to senior leadership.
• Perform Care Center IT hardware implementation tasks and Go Live Support.
• Other duties as assigned.

Skills

Hardware troubleshooting

Software troubleshooting

Networking knowledge

Customer service

Verbal and written communication

Professionalism and confidentiality

Diversity collaboration

ITIL certification readiness

Education

A+ or MCP certification

Tools

Microsoft Office

Job description

Advocare LLC is seeking a Client Services Technician to deliver first-level IT support in a demanding enterprise environment. You will assist with incident resolution and service delivery while providing first-class customer service to a diverse user base.

Responsibilities include hardware maintenance, network troubleshooting, backups, performance monitoring, and adherence to SLAs. Travel to care centers in NJ, DE, and Southeast PA may be required.