IT Support Technician

JobDiva, Inc.; Columbus (OH); On-site; USD 40,000 - 65,000; Full time

Job summary

JobDiva, Inc. is seeking an on-site IT support/analyst in Columbus, Ohio to install, test, and troubleshoot software and hardware on stand-alone computers. You will diagnose issues, configure workstations, and respond to service desk tickets while maintaining thorough documentation.

The role emphasizes clear communication with end users and collaboration with staff and external vendors, plus the ability to drive solutions and maintain records across locations.

Qualifications

• 1-3 years of experience in analysis, installation, configuration, and testing of micro/mini computer network software.
• Experience with laptop/desktop component repair.
• Proficient in using analysis equipment and entering commands to diagnose server, software, and hardware issues.
• Strong interpersonal skills to collaborate with staff and external vendors/consultants.
• Ability to communicate technical information in non-technical terms.
• Excellent written skills for maintaining departmental records, documents, and reports.
• Physical ability to install and repair computer peripheral equipment.
• Valid State of Ohio driver’s license.

Responsibilities

• Install and test software on stand‑alone computers.
• Troubleshoot and repair hardware and software issues on endpoint computers.
• Configure and install computer workstations.
• Diagnose and resolve critical and non‑critical hardware and software problems.
• Provide technical assistance to end users and support analysts.
• Respond to technology service desk trouble tickets to resolve computer problems.
• Document steps taken to diagnose and resolve customer problems and close trouble tickets.
• Install, upgrade, and maintain software applications and computer hardware, including peripherals.
• Perform backup activities and restoration of files as needed.
• Participate in testing and implementation of new systems and procedures.
• Work with staff to integrate technology solutions.
• Maintain accurate records of hardware and software in use at assigned locations.
• Prepare required documentation and reports.
• Perform other duties as assigned.

Skills

Network analysis

Hardware diagnostics

End-user support

Documentation

Communication

Tools

Diagnostics equipment

Job description

Join our team in Columbus, Ohio, where you will have the opportunity to work in a vibrant city known for its diverse culture and growing tech scene. This role is 100% onsite, providing you with hands‑on experience and the chance to make a direct impact on our community.

Job Qualifications

• 1-3 years of experience in analysis, installation, configuration, and testing of micro/mini computer network software.
• Experience with laptop/desktop component repair.
• Proficient in using analysis equipment and entering keyboard commands to diagnose server, software, and hardware issues.
• Strong interpersonal skills to effectively collaborate with various levels of staff and external vendors/consultants.
• Ability to communicate technical information in non-technical terms.
• Excellent written skills for maintaining departmental records, documents, and reports.
• Physical ability to install and repair computer peripheral equipment.
• Valid State of Ohio driver’s license.

Essential Duties

• Install and test software on stand‑alone computers.
• Troubleshoot and repair hardware and software issues on endpoint computers.
• Configure and install computer workstations.
• Diagnose and resolve critical and non‑critical hardware and software problems.
• Provide technical assistance to end users and support analysts.
• Respond to technology service desk trouble tickets to resolve computer problems.
• Document steps taken to diagnose and resolve customer problems and close trouble tickets.
• Install, upgrade, and maintain software applications and computer hardware, including peripherals.
• Perform backup activities and restoration of files as needed.
• Participate in testing and implementation of new systems and procedures.
• Work with staff to integrate technology solutions.
• Maintain accurate records of hardware and software in use at assigned locations.
• Prepare required documentation and reports.
• Perform other duties as assigned.

Why Work With Us?

Working with our organization is more than just a job; it's a chance to contribute to the education and development of the Columbus community. By joining us, you will be part of a team that is dedicated to enhancing the learning environment for students and staff alike. This role offers a unique opportunity to grow professionally while making a meaningful impact on the community.