Executive IT Support Technician – Onsite Charlotte

ATS Corporation; Charlotte (NC); On-site; USD 60,000 - 83,000; Full time

Job summary

ATS Corporation seeks an IT Client Support Technician to deliver high-touch technology support from the Charlotte office. You will own executive devices, meeting environments and local IT services, while collaborating with global teams to ensure seamless end-to-end support and rapid issue resolution.

The role requires 3+ years of desktop/onsite IT experience, strong Windows/macOS troubleshooting, and proficiency with Microsoft 365, Intune/Autopilot, and enterprise tools.

Qualifications

• Associate or bachelor’s degree in information technology or related discipline.
• Certifications such as CompTIA A+, Network+, Microsoft 365 or ITIL Foundation are a plus.
• Three+ years of desktop/onsite IT support, including executive level support.

Responsibilities

• Provide high-touch, executive IT support for CEOs and senior leaders.
• Serve as primary onsite IT contact for Charlotte, resolving hardware/software issues.
• Maintain meeting-room readiness and coordinate room systems and AV.
• Collaborate with Cambridge and India teams for global support and projects.
• Ensure security, compliance and timely incident response in daily operations.

Skills

Executive support

Desktop support

Microsoft 365

Teams Rooms

Intune / Autopilot knowledge

Education

Associate or bachelor's degree in IT or related discipline

Certifications: CompTIA A+, Network+, Microsoft 365, ITIL Foundation

Tools

Microsoft Teams Rooms

Intune

Autopilot

Entra ID / Active Directory

Job description

ATS Corporation seeks an IT Client Support Technician to deliver high-touch technology support from the Charlotte office. You will own executive devices, meeting environments and local IT services, while collaborating with global teams to ensure seamless end-to-end support and rapid issue resolution.

The role requires 3+ years of desktop/onsite IT experience, strong Windows/macOS troubleshooting, and proficiency with Microsoft 365, Intune/Autopilot, and enterprise tools.