Client-Facing IT Project Coordinator

Broadview Solutions; Cary (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Broadview Solutions in Cary, NC is seeking a motivated Project Coordinator to support customer-initiated projects through administrative tasks, scheduling, and post-event deliverables. You will interact with clients and internal teams, maintain project documentation, review SOWs, and ensure on-time delivery.

The role emphasizes strong communication, ownership, and the ability to thrive in a fast-paced environment.

Qualifications

• Strong focus on customer service and satisfaction.
• Excellent written and verbal communication.
• Analytical mindset with ability to solve problems in a dynamic environment.
• Ability to adapt quickly to new projects with varied strategies.
• Collaborative approach with ownership mindset.
• Experience in the field services industry is a major plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Single Point of Contact for low to medium complexity projects in a client facing role.
• Project planning and support, assisting with the creation and review of the initial and ongoing SOW.
• Oversees all aspects of installations and de-installations for assigned projects, coordinating initial visit, revisits and reschedules.
• Regular interaction with clients to review and update specific project deliverables.
• Reports on project progress to stakeholders and management to ensure KPIs of deliverables are met.
• Schedules and facilitates meetings with stakeholders, project team, and others to communicate plans, actions, risks, progress, and issues.
• Assists with resolution of issues that may arise during the project, handles all project related escalations per established escalation and communication paths.
• Maintains and builds relationships with internal teams and third-party vendors.
• Monitors the daily progress of projects, analyzing project data and maintains client specific progress reports.
• Tracks and coordinates invoicing, including change requests and out of scope billing.

Skills

Customer service

Clear communication

Analytical thinking

Problem solving

Adaptability

Collaboration

Field services experience

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Broadview Solutions in Cary, NC is seeking a motivated Project Coordinator to support customer-initiated projects through administrative tasks, scheduling, and post-event deliverables. You will interact with clients and internal teams, maintain project documentation, review SOWs, and ensure on-time delivery.

The role emphasizes strong communication, ownership, and the ability to thrive in a fast-paced environment.