Client Success & Project Coordinator

SpeedPro; Apex (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

SpeedPro Apex in Apex, NC is seeking a Customer Service & Project Coordinator to be the welcoming face between clients and our production team. You will guide clients on substrates and options, manage orders from inquiry to pickup or delivery, and coordinate with vendors and logistics to meet timelines.

Ideal candidate is a clear communicator, a skilled multi-tasker, and detail-oriented, with 2+ years in customer service or office coordination in a fast-paced shop environment.

Qualifications

• 2+ years in a dedicated customer service, account management, or office coordination role.
• Exceptional verbal and written communication skills.
• Comfort with basic math and measurements for pricing and dimensions.
• Proficiency in Microsoft Office and CRM systems.
• Strong organizational and time-management skills.
• High School Diploma or equivalent required.

Responsibilities

• Frontline client care via phone, email, and in-person visits.
• Educate clients on substrate options and recommend products.
• Build lasting relationships with account holders and manage quotes and specifications.
• Coordinate with production, design, and vendors to meet deadlines.
• Maintain project notes in the CRM and provide client updates.

Skills

Customer Service

Account Management

Office Coordination

Communication

Attention to detail

Microsoft Office

CRM systems

Education

High School Diploma

Tools

CRM platforms

Adobe Illustrator

Job description

SpeedPro Apex in Apex, NC is seeking a Customer Service & Project Coordinator to be the welcoming face between clients and our production team. You will guide clients on substrates and options, manage orders from inquiry to pickup or delivery, and coordinate with vendors and logistics to meet timelines.

Ideal candidate is a clear communicator, a skilled multi-tasker, and detail-oriented, with 2+ years in customer service or office coordination in a fast-paced shop environment.