Customer Service Project Manager

Infosoft, Inc.; Cary (NC); On-site; USD 41,328 - 46,149; Full time

Job summary

A technology services company is seeking a Customer Service Project Manager in Cary, NC to manage customer engagement and project milestones. The role involves responding to customer requests, ensuring timely project completion, and providing regular reports. Candidates must have a Bachelor’s degree, strong communication skills, and good proficiency in MS Office. Knowledge of SAP is a plus. This is a hybrid position with three days onsite and two days remote, offering an hourly pay between $30 to $33.50.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Knowledge of SAP is a plus, but not required.
• Strong communication skills needed, both verbal and written.

Responsibilities

• Manage all preventive maintenance and mandatory update work.
• Respond to incoming customer requests and ensure activities are completed.
• Provide reports on progress and actions regularly.

Skills

Strong communication skills

Good PC skills (MS Office)

Project management skills

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Job description

Job Title: Customer Service Project Manager

Pay Rate: $30 to $33.50/Hr

Duration: 12 months

Location: Cary, NC (Hybrid - 3 days onsite, 2 days remote)

Shift

• Shift 1: 8:00 AM – 5:00 PM
• Shift 2: 9:00 AM – 6:00 PM
• Shift 3: 10:00 AM – 7:00 PM

We are looking for a Customer Service Project Manager.

• Manages all preventive maintenance and mandatory update work in accordance with contractual obligations and due-date assignments.
• Responds to incoming customer requests for planned activity scheduling and makes outbound contact to ensure all end-to-end activities are completed ahead of system-specific due dates.
• Manages engagement milestones to ensure on-time completion and identify actions required to keep them on track, including customer milestones such as proactive scheduling and required room availability for maintenance performance.
• Reacts to changing priorities and is capable of engaging with customers and internal partners to reschedule planned work when required.
• Provides reports on progress and actions on a regular basis by researching, documenting, and presenting findings.

Requirements

• Bachelor’s degree or equivalent experience required
• Knowledge of SAP is a plus, but not required
• You have good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
• Strong communication skills needed, both verbal and written
• Be able to demonstrate the ability to handle semi-complex to complex projects and determine the critical path to improve timely performance
• Independently perform important areas of standard professional-level work that typically require processing and interpreting, more complex, less clearly defined issues.