Resource Scheduling & Customer Care Coordinator

Acara Solutions, Inc.; Cary (NC); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Supportive team culture

Global workforce

People-first environment

Partnership and innovation

Job summary

Acara Solutions, a premier recruiting and workforce solutions provider, seeks a Customer Services Support Operator in Cary, NC for a 9- to 12-month contract.

You will coordinate end-to-end planning, scheduling, and deployment of field resources, balance customer commitments with resource availability, and collaborate with global stakeholders to deliver exceptional service.

Strong communication, problem-solving, and MS Office/SAP skills are required to succeed.

Qualifications

• Bachelor's Degree required.
• 2+ years of experience in managing customer communications, scheduling, or service coordination.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and SAP.

Responsibilities

• Manage end-to-end planning, scheduling, and deployment of field resources.
• Coordinate customer communications for service events and schedule appointments.
• Apply prioritization and capacity planning to optimize resources.
• Collaborate with field management and cross-functional teams.
• Build relationships with global stakeholders to support excellence.

Skills

Customer service

Scheduling

Communication

Education

Bachelor's Degree

Tools

SAP

MS Office

Job description

Acara Solutions, a premier recruiting and workforce solutions provider, seeks a Customer Services Support Operator in Cary, NC for a 9- to 12-month contract.

You will coordinate end-to-end planning, scheduling, and deployment of field resources, balance customer commitments with resource availability, and collaborate with global stakeholders to deliver exceptional service.

Strong communication, problem-solving, and MS Office/SAP skills are required to succeed.