In-Office Client Experience & Project Coordinator

SpeedPro Apex; Apex (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

SpeedPro Apex in Apex, NC seeks a Customer Service & Project Coordinator to be the welcoming face between clients and our production team. You will guide clients through substrate options, estimate job costs, and enter specifications, coordinating projects from inquiry to final pickup for a smooth experience.

The ideal candidate is an empathetic communicator, a master multi-tasker, and prides themselves on making every client interaction clear and positive.

Qualifications

• 2+ years in a dedicated customer service, account management, or office coordination role.
• Exceptional verbal and written communication with the ability to diffuse project stress.
• Detail-oriented with basic math and measurements (pricing calculations, dimensions).
• Proficiency in Microsoft Office and experience with CRM/job-tracking systems.
• Strong organizational and time-management skills.
• High School Diploma or equivalent required.

Responsibilities

• Respond promptly, warmly, and professionally to inquiries via phone, email, and front-desk.
• Educate clients on substrate options and recommend products within budget and timeline.
• Build lasting trust with existing account holders and ensure repeat business.
• Calculate job costs, generate quotes, and enter detailed specifications into the studio system.
• Coordinate with production and design teams to meet deadlines and ensure clear specs.
• Keep clients updated on order status in our CRM and manage project notes.
• Coordinate vendors and outbound shipping when needed for timely delivery.
• Represent SpeedPro positively at local business networking events.

Skills

Communication

Time management

Organization

Math skills

Multitasking

Education

High School Diploma or equivalent

Tools

Adobe Illustrator

CRM systems

Microsoft Office

Job description

SpeedPro Apex in Apex, NC seeks a Customer Service & Project Coordinator to be the welcoming face between clients and our production team. You will guide clients through substrate options, estimate job costs, and enter specifications, coordinating projects from inquiry to final pickup for a smooth experience.

The ideal candidate is an empathetic communicator, a master multi-tasker, and prides themselves on making every client interaction clear and positive.