Client-Facing IT Infrastructure Project Coordinator

The Reynolds and Reynolds Company; Dayton, Northern (OH, KY); Hybrid; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) with matching

Paid vacation, sick days, and holidays

Hybrid work schedule

Zusammenfassung

The Reynolds and Reynolds Company is seeking a Technical Project Coordinator to manage IT infrastructure projects focused on hardware additions and replacements. You will serve as the primary contact for clients and collaborate with Tier 3 network and server engineers, purchasing, and leadership teams.

A typical workload includes ~30 active service tickets. Responsibilities include coordinating project timelines, procuring ISP services and hardware, and communicating risks or delays to

Qualifikationen

• 1–3 years of project coordination, IT coordination, or client-facing operational experience.
• Excellent written and verbal communication skills.
• Ability to explain technical information in clear, client-friendly terms.
• Experience working cross-functionally with engineering, purchasing, or technical support teams.
• Familiarity with ticketing systems or project management tools.

Aufgaben

• Serve as the main point of contact for clients from project initiation through completion.
• Receive, assess, and initiate project requests identified by onsite support, engineering teams, purchasing/licensing reviews, or submitted directly by customers.
• Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management.
• Manage procurement processes for ISP services and IT hardware components.
• Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders.
• Schedule engineer work, installations, and customer meetings as needed.
• Identify and communicate potential risks, delays, or escalations to management.
• Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery.

Kenntnisse

Strong communication

Cross-functional collaboration

Ticketing systems

Project coordination

Explain technical information clearly

Tools

Ticketing systems

Project management tools

Jobbeschreibung

The Reynolds and Reynolds Company is seeking a Technical Project Coordinator to manage IT infrastructure projects focused on hardware additions and replacements. You will serve as the primary contact for clients and collaborate with Tier 3 network and server engineers, purchasing, and leadership teams.

A typical workload includes ~30 active service tickets. Responsibilities include coordinating project timelines, procuring ISP services and hardware, and communicating risks or delays to