Technical Project Coordinator Information Technology Raleigh, NC

The Reynolds and Reynolds Company; Raleigh, Northern (NC, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with up to 6% matching

Health insurance

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development and training

Promotion from within

Job summary

The Reynolds and Reynolds Company is seeking a Technical Project Coordinator to manage small to mid-sized IT infrastructure projects, focusing on hardware additions and replacements within existing systems. You will serve as the primary client contact and coordinate with Tier 3 engineers, Purchasing, and Account Management.

This role emphasizes clear communication, proactive risk management, and maintaining about 30 active tickets while ensuring timely delivery and quality.

Qualifications

• 1–3 years of project coordination, IT coordination, or client-facing operational experience.
• Excellent written and verbal communication skills.
• Ability to explain technical information in client-friendly terms.
• Experience working cross-functionally with engineering, purchasing, or technical support teams.
• Familiarity with ticketing systems or project management tools.

Responsibilities

• Serve as the main point of contact for clients from project initiation through completion.
• Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management.
• Manage procurement processes for ISP services and IT hardware components.
• Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders.
• Schedule engineer work, installations, and customer meetings as needed.
• Identify and communicate potential risks, delays, or escalations to management.
• Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery.

Skills

Communication skills

Client-facing

Cross-functional coordination

PM tools

Tools

Ticketing systems

Project management tools

Job description

Job Description

The Technical Project Coordinator role manages small to mid-sized IT infrastructure projects focusing on additions and replacements for hardware in existing systems rather than full-scale deployments. Projects commonly include ISP procurement, network hardware upgrades (firewalls, switches, access points), and limited server-related tasks. This role prioritizes communication skills. The Technical Project Coordinator acts as the primary point of contact for clients and collaborates closely with Tier 3 Network and Server Engineers, Purchasing, Account Management, and Leadership teams. Coordinators typically maintain a workload of approximately 30 active service tickets.

Key Responsibilities

• Serve as the main point of contact for clients from project initiation through completion.
• Receive, assess, and initiate project requests identified by onsite support, engineering teams, purchasing/licensing reviews, or submitted directly by customers.
• Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management.
• Manage procurement processes for ISP services and IT hardware components.
• Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders.
• Schedule engineer work, installations, and customer meetings as needed.
• Identify and communicate potential risks, delays, or escalations to management.
• Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery.

Requirements

• 1–3 years of project coordination, IT coordination, or client-facing operational experience.
• Excellent written and verbal communication skills.
• Ability to explain technical information in clear, client-friendly terms.
• Experience working cross-functionally with engineering, purchasing, or technical support teams.
• Familiarity with ticketing systems or project management tools.

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

1–3 years of project coordination, IT coordination, or client-facing operational experience.. Excellent written and verbal communication skills.. Ability to explain technical information in clear, client-friendly terms.. Experience working cross-functionally with engineering, purchasing, or technical support teams.. Familiarity with ticketing systems or project management tools.