Technical Project Coordinator

The Reynolds and Reynolds Company; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health Savings Account

401(k) matching

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development

Job summary

The Reynolds and Reynolds Company seeks a Technical Project Coordinator to manage small to mid-size IT infrastructure projects, focusing on hardware additions and replacements within existing systems in Raleigh, NC. You will collaborate with Tier 3 network/server engineers, Purchasing, Account Management, and Leadership to drive timely delivery while handling ~30 active tickets.

Strong written and verbal communication skills are essential, as is the ability to convey technical concepts to

Qualifications

• 1–3 years of project coordination or client-facing operational experience.
• Excellent written and verbal communication skills.
• Ability to explain technical information in client-friendly terms.
• Experience working cross-functionally with engineering, purchasing, or technical support teams.
• Familiarity with ticketing systems or project management tools.

Responsibilities

• Serve as the main point of contact for clients from project initiation through completion.
• Receive, assess, and initiate project requests identified by onsite support, engineering teams, purchasing/licensing reviews, or submitted directly by customers.
• Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management.
• Manage procurement processes for ISP services and IT hardware components.
• Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders.
• Schedule engineer work, installations, and customer meetings as needed.
• Identify and communicate potential risks, delays, or escalations to management.
• Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery.

Skills

Communication skills

Client-facing experience

Cross-functional collaboration

Ticketing systems knowledge

Job description

Position Description

The Technical Project Coordinator role manages small to mid-sized IT infrastructure projects focusing on additions and replacements for hardware in existing systems rather than full-scale deployments. Projects commonly include ISP procurement, network hardware upgrades (firewalls, switches, access points), and limited server-related tasks. This role prioritizes communication skills. The Technical Project Coordinator acts as the primary point of contact for clients and collaborates closely with Tier 3 Network and Server Engineers, Purchasing, Account Management, and Leadership teams. Coordinators typically maintain a workload of approximately 30 active service tickets.

Position Description

The Technical Project Coordinator role manages small to mid-sized IT infrastructure projects focusing on additions and replacements for hardware in existing systems rather than full-scale deployments. Projects commonly include ISP procurement, network hardware upgrades (firewalls, switches, access points), and limited server-related tasks. This role prioritizes communication skills. The Technical Project Coordinator acts as the primary point of contact for clients and collaborates closely with Tier 3 Network and Server Engineers, Purchasing, Account Management, and Leadership teams. Coordinators typically maintain a workload of approximately 30 active service tickets.

Key Responsibilities

• Serve as the main point of contact for clients from project initiation through completion.


• Receive, assess, and initiate project requests identified by onsite support, engineering teams, purchasing/licensing reviews, or submitted directly by customers.


• Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management.


• Manage procurement processes for ISP services and IT hardware components.


• Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders.


• Schedule engineer work, installations, and customer meetings as needed.


• Identify and communicate potential risks, delays, or escalations to management.


• Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery.

Requirements

• 1–3 years of project coordination, IT coordination, or client-facing operational experience.


• Excellent written and verbal communication skills.


• Ability to explain technical information in clear, client-friendly terms.


• Experience working cross-functionally with engineering, purchasing, or technical support teams.


• Familiarity with ticketing systems or project management tools.

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account


• 401(k) with up to 6% matching


• Paid vacation and sick days


• Eight paid holidays


• Referral bonuses


• Professional development and training


• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.