IT Infrastructure Project Coordinator

REYNOLDS & REYNOLDS CO; Raleigh, Northern (NC, KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with matching

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development

Promotion from within

Job summary

Reynolds and Reynolds seeks a Technical Project Coordinator to oversee small to mid-sized IT infrastructure initiatives, focusing on hardware additions and replacements within existing systems. You will serve as the primary client contact and collaborate with Tier 3 engineers, purchasing, account management, and leadership to drive timely, quality outcomes.

The role emphasizes strong communication, proactivity, and the ability to juggle ~30 active tickets while coordinating procurement and

Qualifications

• 1–3 years of project coordination, IT coordination, or client-facing operational experience.
• Excellent written and verbal communication skills.
• Ability to explain technical information in clear, client-friendly terms.
• Experience working cross-functionally with engineering, purchasing, or technical support teams.
• Familiarity with ticketing systems or project management tools.

Responsibilities

• Serve as the main point of contact for clients from project initiation through completion.
• Receive, assess, and initiate project requests identified by onsite support, engineering teams, purchasing/licensing reviews, or submitted directly by customers.
• Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management.
• Manage procurement processes for ISP services and IT hardware components.
• Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders.
• Schedule engineer work, installations, and customer meetings as needed.
• Identify and communicate potential risks, delays, or escalations to management.
• Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery.

Skills

Communication skills

Client-facing

Cross-functional teamwork

Ticketing systems

Project coordination

Tools

Ticketing systems

Project management tools

Job description

Reynolds and Reynolds seeks a Technical Project Coordinator to oversee small to mid-sized IT infrastructure initiatives, focusing on hardware additions and replacements within existing systems. You will serve as the primary client contact and collaborate with Tier 3 engineers, purchasing, account management, and leadership to drive timely, quality outcomes.

The role emphasizes strong communication, proactivity, and the ability to juggle ~30 active tickets while coordinating procurement and