Client-Facing Implementation Analyst I

Global Payments; Atlanta (GA); On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Career development

Learning programs

Inclusive team

Community initiatives

Employee assistance

Global recognition

Job summary

Global Payments is seeking an Implementation Analyst to collaborate with clients, configure systems, and guide successful conversions from setup through launch. You will validate data mappings, participate in end-to-end testing, and help resolve issues with structured root-cause analysis.

You will build knowledge of system functionality, educate clients, and contribute to training for a smooth transition to long-term support.

Qualifications

• Bachelor's degree preferred in Business, Computer Science, Information Systems or related field; Global Payments will consider additional relevant experience in place of a degree.
• 2+ years of experience in business, information systems or finance; early career welcome with the right skills and mindset.
• Strong problem-solving mindset with ability to analyze information, identify practical solutions and learn new systems quickly.
• Excellent organization and prioritization skills to manage multiple priorities in a matrix environment.
• Clear communication and facilitation skills to work with clients and internal teams and move toward outcomes.

Responsibilities

• Drive successful client implementations by configuring systems and conversions aligned to client requirements for a solid launch.
• Review scope documents and system parameters to enable accurate decisions during implementation and issue resolution.
• Validate mappings against client configuration plans and perform field-level verification prior to conversion.
• Participate in first occurrence testing and end-to-end transaction testing to ensure quality and accuracy.
• Escalate issues with clear root-cause analysis to the right product or system integration teams as needed.
• Educate clients and contribute to training to prepare users for a smooth transition to long-term support.

Skills

Implementation

Configuration

Data mapping

Problem solving

Client communication

Education

Bachelor's degree

Tools

Workday

Job description

Global Payments is seeking an Implementation Analyst to collaborate with clients, configure systems, and guide successful conversions from setup through launch. You will validate data mappings, participate in end-to-end testing, and help resolve issues with structured root-cause analysis.

You will build knowledge of system functionality, educate clients, and contribute to training for a smooth transition to long-term support.