Implementation Analyst I

Global Payments; Atlanta (GA); On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Career development

Learning programs

Inclusive team

Community initiatives

Employee assistance

Global recognition

Job summary

Global Payments is seeking an Implementation Analyst to collaborate with clients, configure systems, and guide successful conversions from setup through launch. You will validate data mappings, participate in end-to-end testing, and help resolve issues with structured root-cause analysis.

You will build knowledge of system functionality, educate clients, and contribute to training for a smooth transition to long-term support.

Qualifications

• Bachelor's degree preferred in Business, Computer Science, Information Systems or related field; Global Payments will consider additional relevant experience in place of a degree.
• 2+ years of experience in business, information systems or finance; early career welcome with the right skills and mindset.
• Strong problem-solving mindset with ability to analyze information, identify practical solutions and learn new systems quickly.
• Excellent organization and prioritization skills to manage multiple priorities in a matrix environment.
• Clear communication and facilitation skills to work with clients and internal teams and move toward outcomes.

Responsibilities

• Drive successful client implementations by configuring systems and conversions aligned to client requirements for a solid launch.
• Review scope documents and system parameters to enable accurate decisions during implementation and issue resolution.
• Validate mappings against client configuration plans and perform field-level verification prior to conversion.
• Participate in first occurrence testing and end-to-end transaction testing to ensure quality and accuracy.
• Escalate issues with clear root-cause analysis to the right product or system integration teams as needed.
• Educate clients and contribute to training to prepare users for a smooth transition to long-term support.

Skills

Implementation

Configuration

Data mapping

Problem solving

Client communication

Education

Bachelor's degree

Tools

Workday

Job description

Ready to take your career global? Every successful payment solution starts with a great implementation. As an Implementation Analyst at Global Payments, you will work directly with clients to bring technology and business process solutions to life. Your work will help clients move through conversion, setup and launch with the right functionality, configuration and knowledge to achieve their goals.

What you’ll own

• Drive successful client implementations by contributing to system setup, configuration and conversion activities that align functionality with client requirements and create a strong foundation for launch.
• Build configuration expertise by reviewing scope documents, understanding preset options and comparing system parameters across regions, enabling accurate decisions during implementation and issue resolution.
• Protect data and configuration accuracy by validating mapping against client configuration plans and completing field-level verification before conversion.
• Strengthen implementation quality by participating in first occurrence testing, including end-to-end transaction testing, statement delivery, loyalty updates, interchange qualification monitoring and reject validation, depending on the solution.
• Resolve issues with a structured approach by learning root cause analysis, documenting technical issues clearly and escalating them to the right product or system integration teams when needed.
• Create confident client experiences by building knowledge of system functionality, educating clients and contributing to training that prepares users for a successful transition to long-term support.
• Build trusted partnerships by working with clients and internal teams, keeping implementation priorities on track and navigating different objectives to reach practical outcomes within agreed timeframes.
• Turn implementation insights into better solutions by capturing client experiences, maintaining accurate implementation metrics and dashboards, and sharing feedback that can improve products and processes.

What you bring

• A bachelor’s degree is preferred in Business, Computer Science, Information Systems or a related field. Global Payments will consider additional relevant experience in place of a degree.
• Relevant experience in business, information systems or finance, with 2 or more years preferred. We also welcome you if you are early in your career and bring the right skills and mindset.
• A problem-solving mindset with the ability to analyze information, identify practical solutions and learn new systems, processes and concepts quickly.
• Strong organization and prioritization skills, with the ability to manage multiple priorities and stay focused in a matrix-managed environment.
• Clear communication and facilitation skills, with the confidence to work with clients and internal teams, keep conversations focused and move toward agreed outcomes.
• The ability to manage scope and competing objectives, using sound judgment and negotiation skills to reach consensus and deliver results within agreed timeframes.

It’s a bonus if you have

• Experience with the payments industry is strongly preferred.
• A collaborative, curious approach and the willingness to learn from experienced analysts while building your own subject matter expertise.

About the team

You will learn from experienced analysts while building expertise across system configuration, data mapping, testing, troubleshooting and client education. You will work across teams and gain hands‑on experience in a global payments environment where every implementation gives you a new opportunity to learn and grow. In this role, you’ll create successful client outcomes by helping configure new environments, validate data and functionality, resolve issues and prepare clients for long‑term success. You’ll build trusted client relationships, develop your expertise and influence improvements through what you learn during implementations. Your work will help turn complex technology into practical solutions and shape the future of commerce.

Our perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage.

Here’s a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative — always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever‑

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail] EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].