Client-Facing Banker | Trusted Advisor & Digital Solutions

JPMorganChase; Traverse City (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker who delivers exceptional client service and builds trusted relationships at the branch level. You will educate clients on digital banking tools, assist with new accounts, and collaborate with team members to meet financial goals.

As the primary point of contact, you will greet clients warmly, handle transactions, and ensure compliance with policies while promoting the bank's products and services across channels.

Qualifications

• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships.
• Ability to engage clients with clear, polite communication.
• Ability to resolve client issues with attention to detail.
• Ability to work as a team to deliver seamless service.
• Ability to learn products and procedures quickly.
• Client service experience or comparable experience.

Responsibilities

• Greet clients and create a welcoming branch environment.
• Provide account servicing and open new accounts while adhering to policies.
• Educate clients on technology self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and cross-selling solutions.
• Assist with branch operations and cash handling as needed.

Skills

Client-first service

Relationship building

Effective communication

Empathy and listening

Financial knowledge

Attention to detail

Team collaboration

Adaptability

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking an Associate Banker who delivers exceptional client service and builds trusted relationships at the branch level. You will educate clients on digital banking tools, assist with new accounts, and collaborate with team members to meet financial goals.

As the primary point of contact, you will greet clients warmly, handle transactions, and ensure compliance with policies while promoting the bank's products and services across channels.