Workplace Experience Coordinator

SPS North America; New York (NY); On-site; USD 40,914 - 58,272; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching

Paid Time Off

Career Growth Opportunities

Learning & Development Programs

Job summary

SPS-North America is seeking a Workplace Experience Coordinator in New York City to enhance the workplace experience for employees and visitors. This role emphasizes hospitality and operational coordination, ensuring shared spaces are welcoming and functional.

The ideal candidate will have 2–4 years in client services, proficiency in Microsoft Office, and exceptional communication skills. Responsibilities include coordinating office readiness and supporting workplace engagement programs. Join a dynamic team committed to exceptional service.

Qualifications

• 2–4 years of experience in client services or related roles.
• Experience in corporate office environments preferred.
• Proficient with Microsoft Office and workplace technology.

Responsibilities

• Serve as a point of contact for employees and clients.
• Coordinate daily office readiness and maintain a professional environment.
• Assist office operations and manage service requests.

Skills

Strong communication

Organizational skills

Customer service

Proficiency with Microsoft Office Suite

Ability to manage multiple priorities

Tools

Room reservation software

Job description

Location: New York City
Reports To: Client Services Manager

Position Summary

The Workplace Experience Coordinator is a front‑of‑house and engagement‑focused role responsible for delivering a cohesive, hospitality‑driven workplace experience for employees, clients, and visitors. This role helps curate elevated in‑office experiences that align with our client’s brand culture and service standards. Acting as the eyes and ears of the workplace, the coordinator serves as a central point of contact, ensuring that daily interactions, operations, and shared spaces consistently reflect a professional, welcoming, and highly functional environment.

Key Responsibilities

Workplace Experience & Guest Services

• Serve as a primary point of contact for employees, visitors, and guests, delivering a warm, professional, and hospitality‑driven experience
• Coordinate daily readiness of reception areas, meeting rooms, collaboration spaces, and shared office environments
• Maintain a consistently guest‑ready office environment that is organized, functional, and aligned with brand standards
• Support workplace engagement programs, events, and employee experience initiatives
• Assist with office opening and closing procedures, ensuring operational readiness throughout the day

Operations & Facilities Coordination

• Partner with Facilities, IT/AV, Security, Mail/Office Services, and external vendors to ensure seamless workplace operations
• Identify, monitor, and elevate facilities, maintenance, or operational issues in a timely manner
• Coordinate work orders and office service requests through completion
• Maintain service logs and track follow‑up actions to support continuous improvement
• Help maintain office SOPs, playbooks, and operational documentation to ensure consistency and continuity
• Assist with office‑related projects, workplace enhancements, and operational initiatives
• Serve as a day‑to‑day point of contact for building management, vendors, and workplace service providers
• Communicate clearly with service providers and elevate issues to leadership when appropriate
• Assist with tracking office‑related expenses, purchases, and inventory levels
• Coordinate supply orders and monitor stock levels to ensure uninterrupted office operations
• Support the broader team with administrative and operational needs as required

Qualifications & Experience

• 2–4 years of experience in mailroom, client services, workplace experience, concierge, or related roles
• Experience supporting professional services or corporate office environments preferred
• Proficiency with Microsoft Office Suite and workplace technology tools, including room reservation software
• Strong communication, organizational, and customer service skills
• Proven ability to manage multiple priorities in a fast‑paced environment

Core Competencies

• Curious mindset with strong professional judgment
• Exceptional attention to detail and follow‑through
• Strong collaboration and communication skills
• Ability to multitask and adapt to changing priorities
• Comfortable working with ambiguity and solving problems proactively
• Service‑oriented approach with a focus on employee and guest experience

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

Pay Range: $36 - $36 USD

WHAT WE OFFER

• Career Growth: An opportunity to learn new skills or apply existing ones that may lead to other career opportunities.
• Learning & Development: A work culture that promotes learning so you can become the best at what you do.
• We Recognize Talent: A variety of recognition programs for all talent levels.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries worldwide. In North America, our services include Mailroom Management, Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services utilizing leading edge technologies. Our clients span banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high‑caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout North America and globally.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, and any other status protected by applicable law.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.