Client Experience & Studio Operations Lead

hrEdge; Tampa (FL); Hybrid; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

SEP IRA

Styling training

Impact in growth

Job summary

hrEdge is seeking an organized, client-focused Office Manager & Client Experience Coordinator to run the front office and guide clients through every stage of their engagement. This on-site Tampa role supports scheduling, communications, CRM data, and studio operations, ensuring a warm, professional experience.

The ideal candidate has 3+ years in office coordination or related fields, excellent written and verbal skills, and a detail-oriented mindset.

Qualifications

• At least 3 years of relevant experience in office management, client service, hospitality, studio coordination, executive support, or a related field.
• Excellent written and verbal communication skills.
• Strong organization, judgment, and follow-through.
• Confidence managing multiple priorities in a busy, client-facing environment.
• Proficiency with Gmail, Google Calendar, Google Drive, and other Google Workspace applications.
• Comfort learning CRM, booking, scheduling, and contract platforms.
• A genuine interest in providing attentive, personalized service.
• The initiative to notice what needs attention and take appropriate action.
• Experience in photography, luxury service, hospitality, events, beauty, fashion, or another high-touch client environment is helpful but not required.
• Bachelor's degree or equivalent relevant experience preferred.

Responsibilities

• Serve as a welcoming and responsive primary contact for clients, answering questions and coordinating next steps.
• Guide clients through onboarding, scheduling, preparation, and follow-up.
• Manage calendars, appointments, meeting details, and internal deadlines.
• Maintain accurate information in the CRM, shared files, and other business systems.
• Track open tasks and client deliverables, following up with team members so commitments are completed on time.
• Prepare polished emails, proposals, meeting notes, service updates, and other client-facing materials.
• Help organize and improve office procedures, checklists, templates, and standard operating procedures.
• Coordinate daily priorities with the owner and studio team.
• Identify potential client-service issues early and help resolve them thoughtfully.
• Provide occasional support as a stylist after training.

Job description

hrEdge is seeking an organized, client-focused Office Manager & Client Experience Coordinator to run the front office and guide clients through every stage of their engagement. This on-site Tampa role supports scheduling, communications, CRM data, and studio operations, ensuring a warm, professional experience.

The ideal candidate has 3+ years in office coordination or related fields, excellent written and verbal skills, and a detail-oriented mindset.