Assistant MD: Client Experience & Ops Leader

Hair Club; Tampa (FL); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation days

401(k) plan with company match

Comprehensive benefits (medical,Dental

Company paid training

Growth and advancement opportunities

Descripción de la vacante

Hair Club is seeking an Assistant Managing Director in Tampa to oversee administrative and office support, manage scheduling for new and existing clients, and ensure an exceptional client experience. You will supervise Administrators, handle data entry, and oversee inventory and product orders, while supporting the Managing Director in their absence.

Ideal candidates bring at least 2 years of admin and customer service experience, strong phone skills, and the ability to multitask.

Formación

• Must have at least 2 years of administrative assistant and customer service experience.
• Actively manages scheduling activities, including booking and appointment confirmations.
• Bilingual English/Spanish is a plus.

Responsabilidades

• Provide administrative and office support, facilitating new client and existing member flow.
• Oversee Administrators and ensure accurate data entry.
• Assist with inventory management, including full responsibility of ordering all products.
• Support the Managing Director and job duties in their absence.
• Strong phone skills and the ability to multi-task is necessary.
• Persuasive selling techniques of promotions.
• Ability to build trust and preserve strong client and team relationships.
• Passionate and energetic about helping others, displaying genuine care and compassion.
• Have the ability to work independently and adapt to business needs.
• Willing to continuously improve and eagerness to learn new skills and techniques.
• Strong active listening skills.

Conocimientos

Scheduling

Customer service

Data entry

Multi-tasking

Bilingual English/Spanish

Descripción del empleo

Hair Club is seeking an Assistant Managing Director in Tampa to oversee administrative and office support, manage scheduling for new and existing clients, and ensure an exceptional client experience. You will supervise Administrators, handle data entry, and oversee inventory and product orders, while supporting the Managing Director in their absence.

Ideal candidates bring at least 2 years of admin and customer service experience, strong phone skills, and the ability to multitask.