Client Experience Specialist - Veterinary Front Desk

Pet Services of Washington, P.S.; Walnut Creek (CA); Vor Ort; USD 33.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical/dental/vision

Paid vacation

401(k)

Employee pet discounts

Zusammenfassung

VCA Animal Hospitals in Walnut Creek, CA seeks an experienced Client Service Representative to join our team full time. As the face of the practice, you will greet clients and their pets, schedule visits, and guide them through exams with professionalism and care.

You will communicate fees, process payments, educate clients on pet care, and help manage medical records while keeping the hospital clean and welcoming for every visitor.

Qualifikationen

• Experience in client service roles.
• Excellent interpersonal and communication skills.
• Ability to guide clients and their pets to exam rooms.

Aufgaben

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-ups and reach out to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services and educate clients on pet care.
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness and ensure a neat appearance inside and outside.

Kenntnisse

Customer service

Scheduling

Communication

Client relations

Jobbeschreibung

VCA Animal Hospitals in Walnut Creek, CA seeks an experienced Client Service Representative to join our team full time. As the face of the practice, you will greet clients and their pets, schedule visits, and guide them through exams with professionalism and care.

You will communicate fees, process payments, educate clients on pet care, and help manage medical records while keeping the hospital clean and welcoming for every visitor.