Client Experience Specialist: Veterinary Front Desk

Cherokee Trail Veterinary Hospital, PA; Pennsylvania; On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) with company match

Job summary

Chester Animal Clinic is seeking a Full-Time Customer Service Representative to join our front desk. You will be the first point of contact for clients, greeting them warmly and guiding them through appointments, payments, and record updates.

Our team values compassion, efficiency, and a welcoming lobby, with opportunities for growth and a supportive culture within a comprehensive veterinary practice.

Qualifications

• Greeting clients in person and on the phone with warmth and professionalism.
• Scheduling appointments and managing daily workflow.
• Maintaining accurate records and updating patient files.
• Processing payments and check-ins/outs.
• Calm, organized demeanor during busy times.
• Tech-savvy with digital systems and patient charts.

Responsibilities

• Greet clients warmly in person and on the phone and direct them appropriately.
• Schedule and coordinate appointments, ensuring smooth daily workflow.
• Answer questions and educate clients compassionately about procedures and care.
• Maintain and update patient records accurately across systems.
• Support veterinary team with clear communication and coordination.
• Process payments and manage check-in/check-out processes.

Skills

Customer service

Communication

Organization

Multitasking

Tech-savvy

Client education

Tools

Practice management software

Online scheduling

Job description

Chester Animal Clinic is seeking a Full-Time Customer Service Representative to join our front desk. You will be the first point of contact for clients, greeting them warmly and guiding them through appointments, payments, and record updates.

Our team values compassion, efficiency, and a welcoming lobby, with opportunities for growth and a supportive culture within a comprehensive veterinary practice.