Customer Service Representative

Cherokee Trail Veterinary Hospital, PA; Pennsylvania; On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) with company match

Job summary

Chester Animal Clinic is seeking a Full-Time Customer Service Representative to join our front desk. You will be the first point of contact for clients, greeting them warmly and guiding them through appointments, payments, and record updates.

Our team values compassion, efficiency, and a welcoming lobby, with opportunities for growth and a supportive culture within a comprehensive veterinary practice.

Qualifications

• Greeting clients in person and on the phone with warmth and professionalism.
• Scheduling appointments and managing daily workflow.
• Maintaining accurate records and updating patient files.
• Processing payments and check-ins/outs.
• Calm, organized demeanor during busy times.
• Tech-savvy with digital systems and patient charts.

Responsibilities

• Greet clients warmly in person and on the phone and direct them appropriately.
• Schedule and coordinate appointments, ensuring smooth daily workflow.
• Answer questions and educate clients compassionately about procedures and care.
• Maintain and update patient records accurately across systems.
• Support veterinary team with clear communication and coordination.
• Process payments and manage check-in/check-out processes.

Skills

Customer service

Communication

Organization

Multitasking

Tech-savvy

Client education

Tools

Practice management software

Online scheduling

Job description

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Chester Animal Clinic, we're more than just a veterinary clinic - we're a team that leads with compassion, connection, and care. We're looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

What you'll be doing:

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

You are...

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech-savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

Why you'll love us:

• Team First Culture - We treat every pet like family and value every team member like gold, creating a supportive and caring environment.
• Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
• Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

What's in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental healthcare for household (13+)
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Chester Animal Clinic is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.